This Month's News
Visiting a doctor doesn't mean you have to spend a lot of time in a waiting room with other sick patients! You can use virtual care to get face-to-face medical care from anywhere. Did you know? Around 84% of telehealth users were able to resolve their medical concern(s) during their visit. Skip the line.
You don't need to go to an urgent care or doctor's office for many non-emergency medical conditions, such as:
Note: These are examples of conditions and not an all-inclusive list.
- Back pain (for adults)
- Headache (for adults)
- Minor cut, scrape or burn
- Sore throat
- Strain or sprain
You can also receive prescriptions for some conditions during a virtual visit.
Below are the virtual care resources available under the PEBB-sponsored medical plans. These telehealth options are an important part of the benefits and resources that PEBB provides to support your physical, emotional, and financial well-being.
Providence – ExpressCare Virtual and ProvRN
Providence members can access free, virtual care two ways:
- ExpressCare Virtual: Talk with a provider from anywhere using your tablet, smartphone or computer between 8 a.m. – 8 p.m. PST daily.
- ProvRN: Speak with a registered nurse 24/7 at 1-800-700-0481 or 503-574-6520
See your Providence Member Resource Guide (page 4) for details about these virtual services and other ways to get care. Providence Resource Guide.
Moda – Virtual Visits
Moda Health's Virtual Visits connect you with an Oregon Health & Science University nurse practitioner or physician assistant for urgent care at home. Video appointments are available every day of the week from 7 a.m. – 10 p.m. PST with no copay.
Moda Virtual Visits Resource Guide.
Kaiser Permanente – Virtual Doctor Visits
Check out Kaiser Permanente Virtual Doctor Visits to talk with your doctor on your schedule, and from the comfort of your home. Just download the Kaiser Permanente app to get started. Once you use this mobile option, you may never want to visit urgent care again!
Watch this video to learn more.1 J.D. Power, 2019
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