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Command Centers for Dispatch

The Oregon State Police Command Centers provide dispatch support to all state police activities across the state and represent the primary point of contact for state police resources. Over the past 16 years, the Department has continued to redefine its dispatch concept in order to remain relevant and provide premier public safety dispatch services. The evolution has seen change from 26 dispatch points to four regional centers to the present two Command Centers. 
 
Northern Command Center Dispatch (NCC) 503-375-3555, 800-442-0776 toll free
Director – Bob Rector,  email: osp.ncc@state.or.us 
  
The NCC  is located in Salem at the State of Oregon Armed Forces Reserve Center/Emergency Coordination Facility in Salem.  The NCC supports State Police activities across 22 counties (Clatsop, Columbia, Tillamook, Washington, Yamhill, Polk, Lincoln, Benton, Multnomah, Clackamas, Marion, Linn, Lane, Hood River, Wasco, Jefferson, Deschutes, Sherman, Gilliam, Wheeler, Klamath* and Crook), and interfaces with the 26 primary Public Safety Answering Points (PSAP’s) and 8  secondary Public Safety Answering Points of this region.

Southern Command Center Dispatch (SCC) 541-776-6111, 800-442-2068 toll free
Director – Rebecca  Carney, email: osp.scc@state.or.us 
  
The SCC is co-located with the State Police Central Point Area Command office in Central Point.  The SCC supports State Police activities across 15 counties (Morrow, Umatilla, Union, Wallowa, Grant, Baker, Malheur, Harney, Lake, Klamath*, Jackson, Josephine, Curry, Coos, and Douglas), and interfaces with the 18 primary PSAP’s and 4 secondary PSAP’s of the region. 
 

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OSP Command Center staffing is under the command of the Public Safety Services Division, both centers are managed by Directors and a complement of twelve (6 at NCC; 6 at SCC) Communication Supervisors. Telecommunicators (40 at NCC; 32 at SCC) provide round the clock communication support for Oregon State Police functions across the state.

Dispatchers are DPSST Certified Telecommunicators who prioritize calls for service to the appropriate State Police personnel in the field. The dispatcher generally monitors multiple state police radio frequency groups throughout the state.  The specific number of “units” under the control of a given dispatcher varies by time of day and day of week, the presence of “non-patrol” resources on the air and scheduling of special patrols by their respective area command. However, it is not uncommon for a dispatcher to have 20-30 patrols “on the console” at some times of day in some regions.

Call takers are DPSST Certified Telecommunicators who  answer calls from the public, Primary and Secondary Public Safety Answering Points (PSAPS), courts, officers, tow companies, private businesses, others agencies, and many other sources.  Typically, a call taker will answer telephone calls from across the state.  The TC1 obtains specific information concerning the “who, what, why, when, and where” of each call for service.  Once obtained, this information is entered into the Computer-Assisted Dispatch (CAD) system and then is prioritized by a dispatcher for Trooper response.

Supervisors are DPSST Certified Telecommunicators and they also complete a DPSST’s Basic Supervisor Course.  Communication Supervisors provide first line direction and supervision, assign work, and direct the activities of the employees assigned to the Command Centers. Supervisors evaluate and monitor work performance; develop training and career development strategies for the Telecommunicators.   Supervisors act as a liaison between the Centers and other customers; including department personnel, City and County agencies, Oregon Emergency Management (OEM), the State Fire Marshall, 9-1-1 Centers, and the general public. Supervisors assist with activation of the AMBER Alert program, utilization of the Criminal Justice Information Systems (CJIS), and call out for the Crime Labs and Medical Examiner’s Office. Communication Supervisors act as a point of contact for administrative issues and as a conduit for information between OSP area commands, regions, PIO, and General Headquarters.

The command centers have developed a large network of partnerships with federal, state, county, and city agencies.  These partnerships vary in their scope from co-locating and sharing equipment with Oregon Department of Transportation to providing a higher level of officer safety for Oregon Department of Corrections Transport Units.  Other partnerships include Oregon Liquor Control Commission,  Bureau of Land Management, United States Forest Service, Washington State Patrol, California Highway Patrol, CALTRANS, and Idaho State Police.

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