The safety of PERS members and our staff is our top concern.
In an effort to help slow the spread of COVID-19 in Oregon and protect employees and the public, Oregon PERS will be changing the way it provides services at its headquarters building in Tigard and the PERS/Oregon Savings Growth Plan (OSGP) office in Salem, starting Wednesday, March 25.
While PERS and OSGP member and employer resources can be reached by phone and email, during regular business hours, the Tigard and Salem buildings are closed to the public starting Wednesday, March 25, until further notice.
We encourage retiring members to fax or mail in retirement applications and forms. Any purchases, checks, or other payments will need to be mailed to PERS.
In addition, based on the latest information and recommendations from Oregon
Gov. Kate Brown, and following OHA, CDC, and other state guidelines, Oregon PERS has:
- Enacted the agency's Pandemic Plan, which enables our staff to coordinate necessary agency priorities, with a focus on ensuring income continuity to our retired members and COVID-19 preparedness.
- All PERS, OSGP, and PERS Health Insurance Program (PHIP) group education sessions and workshops are canceled until further notice. Staff will follow up with impacted individuals with scheduled one-on-one appointments.
- PERS will conduct one-on-one Retirement Application Assistance Sessions (RAAS) in the coming weeks over the phone. You can also cancel or reschedule using the link in your confirmation email from TimeTap.
- Please be aware that, due to shifting priorities, you may experience long call wait times when attempting to reach representatives from PERS Member Services, the Employer Service Center, OSGP, and PHIP in the coming weeks.
- The PERS website is also impacted, as are other state agency sites, by high web traffic, which may make this website inaccessible at times.
Nonretired members with questions about investment information: Read Oregon State Treasurer Tobias Read’s message about COVID-19 and your PERS investments.
We will update this message
when we have more information to share.
Original posted Friday, March 13, 2020. Updated Monday, March 23, 2020.