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Accela Upgrade Information

Production upgrade scheduled for the weekend of May 6

Accela, which includes Civic Platform (back office), ACA, Accela scheduling and inspector apps and the prod standby, will be unavailable beginning at 6 p.m. Friday evening, May 5th until Monday morning, May 8th. Be sure to be logged out of Accela by 6 p.m. Friday, May 5th.

After the upgrade please do the following:

  • Internet Explorer is no longer supported and back office users should use Chrome or Edge.
  • Ensure that users are on the most current version of Chrome and/or Edge.
  • Clear your browser cache – this must be done selecting “For all time.” See instructions here:  https://orepermittinghelp.kayako.com/section/12-computer-and-browser-configurations.
  • Enable pop-ups even if you’ve previously enabled pop-ups. We’re finding that sometimes users will need to re-enable them when logging into the upgraded environment). Steps can be found in this article: https://orepermittinghelp.kayako.com/section/12-computer-and-browser-configurations.
  • If users have multiple Chrome and/or Edge profiles, they will need to clear the browser cache and enable pop-ups for each profile.
  • For the best experience, use Accela with all windows maximized. For example: the Intake Form window. Otherwise, you may see truncated or squished fields when Accela windows are not maximized.

Config environment has been upgraded to Accela version 22.2.5 and is ready for users to jump in and take a look around

The ePermitting team continues to test (we’ve been testing in Dev for several months).

We encourage users to log into Config and take a look around. It should still look very familiar to you as there aren’t a lot of cosmetic changes. 

As you prepare to login and start poking around and/or do some testing (we hope you all will!), here is some information that will be helpful:

Edge and Chrome are now fully compatible and should be your go-to browsers for the Civic Platform (Accela back office). Internet Explorer is no longer supported.

Please make sure that you are on the most current version of Edge/Chrome and clear your browser cache (for all time) prior to logging into Config. This will give you the best experience. Enable pop-ups (even if you’ve previously enabled pop-ups. We’re finding that sometimes users will need to re-enable them when logging into the upgraded environment).

We very recently copied your production instance down to Config so you will have some fresh data to work with (there are a few agencies that were not copied due to the need to maintain the version currently in Config). When we copy from one environment to another we are not able to maintain the links to any documents that exist on the records. If you wish to do any testing with documents, please re-generate or upload a new document first.

Config environment URL:  https://av-oregon-config.accela.com/
Your user name and password should be the same as your production login unless you’ve changed it recently.

Accela upgrade version 22.2.5.4 highlights (back office)