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Resources for the Home Care Workforce

Contact OHCC Customer Relations

OHCC Customer Relations Request Form

Use this form for help with: Parking reimbursement, health or safety concerns, ADA accommodations, complaints, training or certifications, OHCC registry or Carina, copies of paystubs or W-2, and employment or income verification. 

Late or Partial Payment Request Form

Use this form for help with: Late or partial payments, penalty or overdraft fees you got because of payment issues, or concerns about your pay.

  • OHCC will review your request and respond to you and the SEIU 503 Member Assistance Center.
  • If you don't agree with the outcome, the SEIU Member Assistance Center can help you file a grievance.
  • You need to submit a new form for each late or partial payment.

PPE Order Form

Use this form to: Order masks, gloves, etc.

You can reach us by phone at 877-624-6080 or by email at


OHCC Registry

OHCC Registry matches people seeking in-home services with qualified homecare workers, personal support workers or personal care attendants.

Go to OHCC Registry Learn about the OHCC registry


Our updated registry, called Carina, is now available in some areas. Carina will be available statewide soon!

 Go to Carina Learn about Carina

Need help with the registry? 
Email or call 877-867-0077 during regular business hours.

Guidance and tools

​ ​​Gu​​i​des

​Care Provider Guide

​Homec​are Work​er Guide



Frequently asked questio​ns​

Background​ check process​

When you apply to be a provider for the first time, or when you renew your background check, it is processed by the ODHS Background Check Unit​.​​​

You need to authorize the background check and make any required disclosures. You can complete your authorization and any disclosures on a computer, tablet or smart phone.​​

How to complet​e a background check

The background check s​ystem is called ORCHARDS. Please watch t​hese videos to learn how the system​ works.

If you don't have an email address

You need to have an email address to use ORCHARDS. Here are some options for getting an email address if you don't have one:

​​​​More inform​​ation

​Visit the Background Che​ck Unit web​site​ for more information ​about ORCHARDS. 

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