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  • Welcome to the IT Service Management Academy Web Site
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    The Department of Administrative Services Enterprise Information Strategy and Policy Division is sponsoring the IT Service Management Academy for implementation and configuration of the Enterprise Remedy IT Service Management Suite.

    The academy is designed as a project-based learning environment that will help educate the participants on ITIL best practices at the same time they are identifying the configuration needs of the Remedy IT Service Management Suite. At the end of the academy, there will be an instance of the suite implemented and configured at the State Data Center. While the State Data Center and DAS Technology Support Center (help desk) will immediately use the tool, other agencies are highly encouraged to participate in the academy so that the tool is configured to address the needs of the enterprise.
  • The DAS Website has Changed

    images of the state of OregonThe DAS website recently transitioned to new software and was reorganized to align DAS' programs and services to a new business model known as Entrepreneurial Management. These changes result in new names for many parts of the agency. The document linked below is designed to help customers find programs and services using old familiar program names.   

    If you experience difficulty finding information or accessing documents on the DAS site, please click "Website Feedback" at the close of the page you're visiting and let us know how we can help you. 

    Thank you for your patience!

    DAS Program Name Change Map

  • A New Business Model for DAS - Entrepreneurial Management

    images of the state of OregonOn July 1, 2012, DAS transitioned to a new business model known as Entrepreneurial Management, the heart of which is customer involvement. 

    Under the EM business model, DAS will make several organizational shifts, structuring the agency to resolve any confusion caused by its simultaneous roles: policy-making and service-delivery. Customer-led utility boards for each DAS service enterprise will reflect the voices of the agency's diverse customer base and include agencies of all sizes.

    More about Entrepreneurial Management at DAS

    More about the EM business model

    DAS Program Name Change Map  

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