Who do I call when I have questions about my payment?
If you have questions concerning the amount paid or any of the payment details, contact the agency that made the payment. If you have questions regarding the electronic transmission of payments to your account, contact the ACH Coordinator
. What is the Automated Clearing House (ACH) network?
The ACH Network is a highly reliable and efficient nationwide electronic funds transfer system organized by the US Treasury under Federal law (31 C.F.R. Part 210, et al.). It is managed by the operating rules and guidelines of the National Automated Clearing House Association (NACHA). The ACH network provides for the interbank clearing of electronic debits and credits for participating depository financial institutions. The Federal Reserve System and a score of private organizations operate central clearing facilities through which participating financial institutions transmit or receive ACH entries. The US Government is the largest user of the ACH system. Virtually every bank and credit union in the country is capable of sending and receiving ACH payments. Examples of ACH debit and credit payments include:
- Direct Deposit of payroll, pension, Social Security, and other government benefits,
- Federal, state and local tax refunds and payments,
- Direct Payment of mortgages, installment loans, and insurance premiums,
- Business-to-business payments,
- Preauthorized bill payment where the amount varies such as utility bills, and
- E-commerce payments (initiated by customer via telephone or Internet).
Please contact NACHA
for further information about the ACH network and the membership organization. How long from the time the payment is approved until it is in my account?
Once banking information has completed the pre-note process in SFMA, the transit time for a payment is two banking days. What if my account is closed before the deposit comes in?
If your account is closed, the funds return through the ACH network to the State Treasury and credit the agency’s account. When this happens, a warrant is mailed to the payee. This delays the payee's receipt of the payment by a week or more. What is the difference between a check and a warrant?
A check is a demand draft that is due immediately upon presentation for payment. A warrant is a promise to pay and is due only if cash is available at the time of presentation. What are the benefits of electronic payments?
Some of the benefits of electronic payments include:
How reliable and safe are electronic payments?
- Savings in the cost of checks or warrants, postage, and envelopes,
- Increases workplace efficiency,
- Increases security and reduction of errors,
- Eliminates lost/stolen checks or warrants,
- Improves cash flow for vendors,
- Improves timing and certainty of payment, and
- Acknowledged receipt.
Electronic payments are safer than warrants. They eliminate the following issues:
Is access to the Remittance Advice site available 24/7?
- Forged checks or warrants,
- Lost-in-transit checks or warrants,
- Stolen checks or warrants, and
- Stop Pay/cancel checks or warrant requests.
The Remittance Advice data base is available 24/7 except for once a month when maintenance is done on the system. If you try to access the data base then, you will receive a message telling you it is down for maintenance. Maintenance usually lasts 90 minutes. How often is my data updated?
The site is updated by 8 a.m. each day. What is a Remittance Advice?
When the State makes a payment by warrant, a tear-off section is attached to the payment. This tear-off section is called a remittance advice. It contains a simple explanation of the reasons for the payment, including invoice numbers and transaction line item descriptions. For ACH payments made through SFMA, the remittance advice data is available online at https://pmtinfo.das.state.or.us
For simple one-line transactions, some or all of this payment information will show up on your monthly bank statement. When several payments combine, your bank statement will display the following: “See https://pmtinfo.das.state.or.us for payment details.”
Click on the links below to see what the electronic remittance advice web site displays: Payments sorted by Deposit Date
(jpeg) Payments sorted by Invoice Number
(jpeg) How will I know when a payment is made?
When a payment processes, an email message is sent to the payee. That message is similar to the one shown below:
A payment order from the State of Oregon has been sent to your financial institution for credit to your account in two banking days. If payment is not received please contact the State Controller’s Division at (503) 373-0261, or send an email to: ACH Coordinator
. Additional information about this payment
Employment Department (503) 947-1445
PAYMENT NUMBER: 950000726
When you receive the email message you can login to the Payment Information Center
and verify the intended settlement date of the payment. What happens if I close my bank account and forget to tell the ACH Coordinator?
If a payment order is sent through the ACH network but not accepted by your financial institution, it will be returned to the State Treasury. The paying Agency recieves notification that this has occurred and a warrant will be mailed to you at the address provided on the Direct Deposit Authorization Form. Late charges are not added to the payment since the delay was beyond the State’s control. All subsequent payments are mailed to that same address. To reinstate ACH payment service, you must send a new Direct Deposit Authorization Form to the ACH Coordinator with your new banking information. What does the term 'settlement' mean?
Settlement occurs when the acquiring bank and the issuing bank exchange funds. Normally, the transaction posts to your account early on the morning of the Settlement Day. Settlements for ACH payments from the State of Oregon are coordinated through the Oregon State Treasury and the US Treasury's Federal Reserve Banking System.