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Complaints about I/DD Services

You have a right to file a complaint.

Follow these steps to make a complaint about the services you received.

How to file a complaint

​If you have a complaint about the services you received from yo ur local office, Brokerage, Community Developmental Disability Program (CDDP), Children's Intensive In-Home Services or other paid provider.​

  • ​If talking with your service coordinator or personal agent doesn't resolve your complaint, ask to speak to the supervisor, or
  • ask your service coordinator or personal agent for a complaint form, or
  • write a letter to your service coordinator or personal agent about your complaint

​When you file a complaint:

  • Within five days of receipt, you'll get an acknowledgement in the mail from your local office
  • Within 10 days of receipt, you'll be offered a chance to discuss your concerns informally. You do not have to participate in this informal conference.
  • Within 45 days of receipt, the local office will send you a written response.
  • This response will include the outcome of the review of your complaint, as well as a list of the documents used in the review. You and the local office can agree to extend this timeline.

If you disagree with the local office's response, send your complaint to ODDS:

ODHS-ODDS
Attn: Complaint Coordinator
500 Summer St NE, E-09
Salem, OR 97301

Fax: 503-373-7274

Email: odds.complaints@odhsoha.oregon.gov​

​We will assign a complaint coordinator to work with you to resolve your complaint. The complaint coordinator will:

  • Within five days of getting your complaint, you will receive a letter acknowledging your complaint.
  • Within 10 days of getting your complaint, you will be offered an phone appointment to discuss your concerns. Your participation in this is optional.
  • Within 45 days of getting your complaint, the complaint coordinator will send you a written response. This response will include the outcome of the review of your complaint as well as a list of the documents used to review it. You and the complaint coordinator can agree to extend this timeline.

Need a complaint form ? (also available in Русский , Español , Tiến g Việt )

If you disagree with the outcome of the complaint review, you can request an Administrative Review​.