Adult Foster Home Provider Complaint Resolution

Complaint Resolution Coordinator

The Adult Foster Home Provider Complaint Resolution Coordinator works with adult foster home providers who are licensed by APD, a designated APD licensing agency or Behavioral Health to resolve complaints that have not been successfully resolved at the local level.

NOTE: Your first point of contact for questions and concerns should always be your local office or SEIU representative if it is a union-related issue. You are encouraged to get clarification and attempt resolution from your local office first. Contacting the Coordinator should be the last option.

Coordinator activities

The Coordinator facilitates and coordinates activities and discussions with ODHS, the local office or the union to move toward resolution.
The Coordinator is not responsible for making a decision or determination about the content of the complaint.

To contact the Coordinator

Call 866-449-1250
Complete the AFH Provider Complaint form (MSC 0944)

Email the completed form to provider.complaintresolution@odhsoha.oregon.gov

SEIU-represented Adult Foster Home providers who have collective bargaining agreement questions can call the SEIU Member Resource Center at 877-637-2611.