Ombudsman for Injured Workers
The 1987 Legislature created the Office of the Ombudsman for Injured Workers as an independent advocate for injured workers, assisting workers by accepting, investigating, and attempting to resolve complaints on workers’ compensation matters. Recognizing the value of the office, the Legislature increased the staff during the 1990 special session. Legislation passed in 2003 clarified the supervision and control of ombudsman services and required that quarterly reports be submitted to the governor. The office consists of the ombudsman and five staff members.
While more than 80 percent of inquiries are from injured workers, inquiries also come from attorneys, insurance companies, employers, and others. The issues that prompt the most inquiries are claims processing, medical services, and benefits.
Small Business Ombudsman
The Office of the Small Business Ombudsman for Workers’ Compensation was created during the 1990 special session to serve as an advocate for and educator of small businesses. The office is the resource center for employers needing information about the workers’ compensation system. It helps resolve disputes between employers and insurers, provides educational seminars and trade shows, and helps all parties.
Answering workers' questions
Workers’ Compensation Division benefit consultants answer workers’ questions about their claims, describe workers’ rights and responsibilities, and help people understand the workers’ compensation system. Cases requiring translation or advocacy are referred to the Office of the Ombudsman for Injured Workers.
Workers' compensation information line calls