CR2K Planner Responder User Manual

You can download a print only pdf copy of the CR2K Planner Responder User Manual here.

Introduction

The CHS Manager Planner and Responder User Guide provides instructions for emergency planners and response personnel from local and state agencies in Oregon. This system supports planning for and responding to hazardous substance incidents, including chemical spills, explosions, train derailments, and structure fires.

CHS Manager is designed to support a wide range of emergency planning and response activities involving hazardous substances. The system allows authorized users to access facility data, chemical inventories, and planning tools necessary to protect life, property, and the environment.

What This Guide Covers

This guide walks users through CHS Manager from beginning to end and provides an overview of the following topics:

Introduction to Oregon’s Community Right to Know program
How to register for the correct user account
Program features and how they function
Map features and navigation tools
Facility lists and search tools
Searching for facilities and information
Using map-based search tools
Available resources within CHS Manager
Importing ALOHA plume models
Building advanced reports
Exporting Tier II data for CAMEO
Additional resources and contact information

Oregon Community Right to Know

The Oregon Community Right to Know and Protection Act (Oregon Revised Statutes 453.307 through 453.414) requires facilities that possess certain quantities of hazardous substances to submit an annual report to the Oregon State Fire Marshal (OSFM) through the Community Right to Know (CR2K) program.

The law also requires emergency responders to report incidents involving the release or threatened release of hazardous substances to OSFM.

Federal Reporting Requirements

The federal Emergency Planning and Community Right to Know Act (EPCRA), Section 312, requires certain facilities to report hazardous substance information to the following entities:

State Emergency Response Commission (SERC)
Local Emergency Planning Committees (LEPC)
Local fire agencies

In Oregon, the State Fire Marshal is designated as the State Emergency Response Commission. Facilities meet EPCRA reporting requirements by submitting hazardous substance information through the CR2K program.

Online Reporting Through CHS Manager

Beginning January 1, 2018, hazardous substance reporting transitioned from a paper process to an online reporting platform. Facilities now submit required information using the Community Right to Know Hazardous Substance Manager, commonly referred to as CHS Manager.

Emergency planners, responders, and members of the public may use CHS Manager to view submitted facility information, subject to confidentiality rules established by law.

Hazardous Substance Reporting Thresholds

Facilities are required to report demographic information and hazardous substance details for chemicals on site that meet reportable quantity thresholds. A hazardous substance is defined as a substance for which the Oregon Occupational Safety and Health Administration requires the manufacturer to develop a Safety Data Sheet.

Standard Reporting Thresholds

500 pounds of a solid
500 gallons of a liquid
500 cubic feet of a vaporous gas
500 gallons of a liquefied or cryogenic gas

Highly Toxic Substances and Explosives

5 gallons of a liquid
10 pounds of a solid
20 cubic feet of a gas

Extremely Hazardous Substances designated by the U.S. Environmental Protection Agency are reportable at the specific threshold planning quantity established for each substance.

Radioactive substances that are not within a sealed source are reportable at any quantity, as defined by Oregon Administrative Rule 837-085-0070.

Special Reporting Thresholds

The reportable quantity threshold for underground storage tanks at retail gasoline service stations is:

75,000 gallons for gasoline
100,000 gallons for diesel fuel

Data Validation and Public Access

Submitted data is regularly validated to ensure accuracy for agencies and responders who rely on it. Validation activities may include reviewing submitted reports, contacting facilities for clarification, and conducting in-person or phone audits.

Most facility information and hazardous substance incident data is available to the public. Authorized access is also provided to emergency planners, responders, public safety answering points, and local and state agencies.

This information supports informed decision-making to protect life, property, and the environment during hazardous materials incidents.

Additional Information

For more information about Oregon’s Community Right to Know program, visit the CR2K website or contact the Hazardous Substance Information Hotline:

Phone: 503-378-6835
Toll-Free (Oregon): 1-800-454-6125

Public access information is available at: CHS Manager Public Access

Registering for CHS Manager

CHS Manager access is available to emergency planners and responders in Oregon. Due to a limited number of available licenses, each agency is currently allotted one account. Login credentials may be shared internally at your agency as needed.

Step 1: Access the Registration Page

Navigate to the CHS Manager login page: https://oregon.hazconnect.com/account/login/aspx

Select the Register button on the login screen.

Step 2: Select User Type

From the registration options, choose either Responder or Planner based on your role.

Step 3: Complete the Registration Form

Username: Create a generic username for your agency. This allows the account to be transferred if staff changes occur.
Password Hint Question and Answer: This information is required to reset your password if needed. The answer field is case-sensitive.

Roles and Access

Under the Roles and Access section:

Select Statewide Data User
Select only one role from the list

Role selection guidance:

Local Emergency Planning Committees (LEPC): Planner
State HazMat Teams: Planner
County Emergency Management Offices: Planner
Fire Departments: Program User
Note: Register as Planner if plume modeling access is required.

Step 4: CAPTCHA Verification

Enter the characters shown in the CAPTCHA field to verify you are not an automated user.

Step 5: Submit Registration

Select Submit to send your registration for review. All registrations are reviewed by the CHS Manager System Administrator.

Once approved, you will receive an email notification confirming account activation.

Logging Into CHS Manager

CHS Manager uses secure login and multi-factor authentication to protect sensitive facility and hazardous substance information. This section explains how to log in, complete email verification, and respond to security prompts.

System Requirements

For best performance, use one of the following supported web browsers:

Google Chrome, version 62 or higher
Mozilla Firefox, version 59 or higher

Microsoft Edge and Internet Explorer are not recommended and may cause errors while using the system.

Accessing the Login Page

Navigate to the CHS Manager login page: https://oregon.hazconnect.com/account/login/aspx

Standard Login Process

Enter your username and password in the login fields.
Select the Log In button.

If you are unable to log in, the following links are available on the login page:

Forgot Username
Forgot Password
Change User Email

When resetting login credentials, you will be prompted to answer your password hint security question. The answer field is case-sensitive.

Email Verification

After a successful login, CHS Manager sends a one-time email verification link to the email address associated with your account.

Open the email message from CHS Manager.
Select the verification link included in the message.

If the email is not received, check your spam or junk folder.

Selecting the verification link completes the one-time email verification process. Email verification is required whenever account information changes.

Multi-Factor Authentication Using One-Time Passwords

CHS Manager uses a One-Time Password, also known as OTP, as part of its multi-factor authentication process.

After logging in, you will be prompted to verify your account. An email containing a one-time password will be sent to the email address associated with your account.

Open the email containing the one-time password.
Enter the provided code into the OTP field on the verification screen.
Select Verify and Proceed.

The one-time password is valid for ten minutes from the time the email is sent. If the code expires, wait for the resend timer to complete and request a new code.

After successful verification, you may be prompted to update your password or confirm account details. Complete any required fields and select Save.

Disclaimer and Access Notice

Each time you log in, a disclaimer message will appear reminding users that some facility information is classified as confidential or sensitive.

Select OK to acknowledge the disclaimer and access facility information within CHS Manager.

Confidential and Sensitive Information

Confidential Information

Facilities are required to report the exact maximum daily quantity and storage location of hazardous substances stored on site. This information is classified as confidential and is not released to the public.

When members of the public request hazardous substance storage information, the information provided is limited to:

Substance name
Maximum daily storage amount code
Storage amount range
Storage unit

Trade secret information reported by facilities is also classified as confidential.

Sensitive Information

Sensitive information includes data not available through public access but which may be released through a formal public information request under Oregon Revised Statute 453.327.

This may include information related to:

Explosive substances
Poisonous gases or materials
Radioactive substances
Biological or etiological hazards

Requests for sensitive information may require the requester to provide identification and submit a notarized request in order to protect public safety and welfare.

To submit a public information request, visit: Oregon State Fire Marshal Public Records Request

Program Feature Overview

CHS Manager is organized into a map panel and a data panel to allow users to view facility information, search for data, and generate reports. This section provides an overview of the primary program features available to planners and responders.

The map is displayed on the left side of the screen, and facility data is displayed on the right side. As you open additional views, new tabs appear within the data panel, allowing you to switch between screens and close views you no longer need.

Layers

The Layers feature allows users to control what information is displayed on the map. Each layer can be turned on or off using the associated checkbox.

Administrative boundary layers, such as county boundaries, can be enabled to provide additional geographic context. When administrative boundaries are selected, the visible map area may adjust when running certain searches.

Legend

The Legend provides a key explaining the symbols and icons used on the map. Reviewing the legend helps users understand what each map symbol represents, such as facilities, schools, hospitals, and other points of interest.

Hazard Reports

The Hazard Reports feature allows users to quickly access summary information related to hazardous substances.

From this section, users can:

Return to the summary view
View facilities reporting the highest number of Extremely Hazardous Substances

List Facilities

The List Facilities feature displays all facilities included in the CHS Manager database. Users can select a facility name to view detailed information about that facility.

Selecting the latest report link opens the most recent hazardous substance report submitted by the facility.

Additional action icons are available within the facility list to perform functions such as viewing chemicals, mapping facility locations, or reviewing vulnerability zones.

Resources

The Resources feature provides links to external web pages that may be useful to emergency planners and responders. These resources may include regulatory references, planning tools, and additional guidance materials.

Advanced Reports

The Advanced Reports feature opens a new window that allows users to create specialized reports based on selected criteria.

Users can filter report results by specific conditions, select which data fields to include, and export reports for offline use.

Detailed instructions for creating advanced reports are provided later in this guide.

Update My Profile

The Update My Profile feature allows users to manage account information used to access CHS Manager.

From this section, users may:

Update the email address associated with their account
Change their account password

Offline Reports

The Offline Reports feature provides access to reports that are too large to be generated and downloaded immediately.

Users can retrieve exported advanced reports and Tier II Submit files from the appropriate offline report lists once processing is complete.

To retrieve advanced reports, use the List Offline Exports option. To retrieve Tier II Submit files for import into CAMEO, use the List Offline Tier II Submit option.

Ways to Search for Information

CHS Manager provides multiple ways to locate facilities and view hazardous substance information. This section explains the available search methods and how to use the List Facilities feature.

Locating a Facility

Facilities can be located using summary views, filters, or direct searches. Each method allows users to access facility details, reports, and map-based information.

Summary Tab

The Summary tab displays counts of active and inactive facilities grouped by county.

Selecting the linked number under the Active Facilities or Inactive Facilities column opens a list of facilities for the selected county. From this list, users can view facility locations on the map and access detailed facility information.

List Facilities

The List Facilities feature is the most direct way to search for a specific facility or group of facilities.

Select the List Facilities option.
Use the available filter fields to narrow search results. Filters are available for facility ID, facility name, address, county, fire jurisdiction, Local Emergency Planning Committee, and State Hazardous Materials Team.
Enter only the minimum amount of information needed to improve search accuracy.

Search Examples

Enter a facility name and city to locate a specific facility.
If the facility name is unknown, enter the street name and city.
Select a county, fire jurisdiction, or LEPC from the available dropdown menus to view all reporting facilities within that area.

Viewing Facility Information

To view facility details, select the facility name from the results list. Selecting the Latest Report link opens the most recent report submitted by the facility.

Facility details may include:

Facility location and address information
Contiguous storage locations
Emergency contact phone numbers
Reported hazardous substances

When multiple locations are reported, chemicals are grouped by storage location. Expand each chemical entry to view additional storage information.

Chemical Information and Safety Data

For each reported chemical, users can access:

Safety Data Sheets provided by the facility
CAMEO data sheets
Chemical profiles
First aid guidance

Selecting the Latest Report link provides access to the most recent regulatory report submitted by the facility. Uploaded site plans or emergency response plans, if available, may also be accessed from this view.

Facilities with Most Extremely Hazardous Substances

CHS Manager provides a report that identifies facilities reporting the highest number of Extremely Hazardous Substances.

Select the Hazard Reports option.
Choose Facilities with Most Extremely Hazardous Substances from the available list.
Use column filters and sorting options to refine the results.

This report helps planners and responders identify facilities that may require additional planning or response considerations.

Map Feature Overview

CHS Manager includes an interactive map that allows users to locate facilities, view surrounding areas, and analyze potential impact zones. This section describes the available map tools and how to use them without relying on visual cues alone.

Map Display and Navigation

The map panel can be resized to allow more space for facility lists and report details. Users may adjust the map size by dragging the divider between the map and data panels.

The following navigation methods are available:

Scroll to zoom in or out of the map
Click and drag to move the map in any direction
Use provided zoom controls to change map scale

Map Toolbar Tools

The map toolbar provides access to commonly used navigation and analysis tools.

Refresh Map

Refresh reloads the current map view and clears temporary selections.

Search

The search tool allows users to search by map layer, search criteria, or text input to locate facilities and other mapped features.

Clear

The clear function resets the map to its default state and removes applied searches or filters.

Zoom In and Zoom Out

Zoom controls allow users to increase or decrease the map scale to focus on specific areas.

Pan

The pan tool allows users to move the visible map area without changing the zoom level.

Full Extent

Full extent returns the map to the default statewide view.

Previous and Next Extent

These tools allow users to move backward and forward through previously viewed map extents.

Identify

The identify tool allows users to select a map feature and view detailed information about that feature, such as a facility, school, hospital, or child care location.

Select Feature

The select feature tool allows users to draw a shape on the map to select multiple features within a defined area.

Measure

The measure tool allows users to measure distance or area on the map using selectable units of measurement.

Base Map

The base map tool allows users to select the background map style. The available base map option is World Streets.

Searching the Map

Identifying a Facility Using the Map

Select the Identify tool from the map toolbar.
Select the facility or site on the map.
Review the information displayed in the identify results to view facility details.

If multiple facilities are located at the same map location, each facility will be listed separately in the identify results. Select each item to view individual facility information.

Selecting a facility on the map loads the facility information into the data panel for further review.

Interactive Map Selection

Facilities may also be selected directly from the map. When a facility is selected, its information is automatically displayed in the data panel.

Interactive selection is available only for CR2K facilities. Other mapped features require use of the Identify tool.

Using the Measuring Tools

Measuring tools allow users to calculate distances and areas directly on the map.

Measuring Distance

Select the Measure tool.
Select the distance measurement option.
Select a unit of measurement.
Select the starting point on the map.
Select the ending point to display the distance.

Measuring Area

Select the Measure tool.
Select the area measurement option.
Select a unit of measurement.
Select points on the map to outline the area being measured.
Complete the selection to display the calculated area.

Measurement results are displayed in a measurement dialog after the selection is complete.

Resources and Support

CHS Manager provides access to additional resources to support emergency planners, responders, and the public. This section includes links to external reference materials and contact information for the Oregon Community Right to Know program.

CHS Manager Resources

The Resources feature within CHS Manager provides links to external websites that may assist with emergency planning, hazardous substance response, and regulatory compliance.

Selecting a resource link opens the associated website in a new browser window or tab.

Community Right to Know Contact Information

Hazardous Substance Information Hotline

Phone: 503-378-6835
Toll-Free (Oregon): 1-800-454-6125

Email

osfm.hazmatsurvey@osfm.oregon.gov

Online Access and Support

Public Records Requests

Requests for public records, including requests for sensitive hazardous substance information, must be submitted through the Oregon State Fire Marshal’s Public Records Request process.

To submit a request, visit: Oregon State Fire Marshal Public Records Request

Publication Information

This user guide was produced by the Oregon State Fire Marshal, Community Right to Know program.

Published: January 2026

This publication may be reproduced in its entirety. Any reproduction must include credit to the Oregon State Fire Marshal. Alteration of the original content is not authorized.

Oregon State Fire Marshal

Community Right to Know
3991 Fairview Industrial Drive SE
Salem, OR 97302

Phone: 503-378-6835
Toll-Free: 1-800-454-6125

ask.osfm@osfm.oregon.gov