Complaints and Consumer Information

What the Real Estate Agency regulates

  • The actions of brokers and principal brokers in the course of their professional real estate activity as described in ORS 696.010.
  • The actions of property managers while managing rental real estate as described in ORS 696.010.
  • Unlicensed individuals who collect or attempt to collect a fee for representing a person in a real estate transaction.
  • Unlicensed individuals who collect or attempt to collect a fee for managing another person’s rental property.
  • The activities of escrow agents as defined by ORS 696.505.

Outside resources

The following are provided for your convenience. By selecting a link below, you will leave the Oregon Real Estate Agency's website. 

  • Lead-Based Paint - Lead can cause health problems, especially in young children. If your home was built before 1978, your family may be at risk.
  • Radon Gas Information - Radon is a radioactive gas that is odorless, tasteless, and colorless. It is the leading cause of lung cancer in non-smokers.
  • Smoke Alarm Information Center - The Oregon Office of State Fire Marshal provides guidance on Oregon smoke alarm laws.
  • Permits Protect - A central resource for permitting questions on construction or installation projects.
  • Water Well Owner's Handbook (PDF) - For individuals who own, wish to construct, or plan to abandon a water well in Oregon. It may also be helpful to people selling or buying property where wells are located or needed to meet water supply needs.​
  • Carbon Monoxide Alarm Information - The Lofgren and Zander Memorial A​ct requires the installation of carbon monoxide alarms in specific residential applications with a carbon monoxide source.
  • Oregon Landlord Tenant Law - A link to ORS Chapter 90.
  • Buyers and Sellers Advisories - Common issues in buying or selling a home from the Oregon Association of REALTORS®.
  • Consumer Protection - The Oregon Department of Justice is committed to ensuring a safe and fair marketplace in Oregon. We help consumers with complaints, we prevent fraud, we enforce consumer protection laws, and we invest in consumer education.
  • Legal Information​ - The Oregon State Bar provides general legal information on a variety of topics as a public service.