Steve Strode, Real Estate Commissioner - March 2022
In March 2021, I provided an “OREA by the Numbers" update in the Oregon Real Estate News-Journal – recapping the Agency's performances for the prior year. Like many sectors of the economy, we had shifted to a 100% telework model, and were employing the many lessons learned during this shift to forge a new path forward.
In that spirit, I am pleased to provide our next annual update on the Agency's performance.
Call Center Volume
Licensing specialists answered 19,949 calls in 2021, with an average wait time of 27 seconds.
Education Program
The Licensing and Education Division staff renewed 286 Continuing Education Providers.
Compliance & Regulation
The Agency closed 871 cases in 2021. This represents an almost 13% increase over 2020.
The Agency sent 80 Education Letters of Advice in 2021, compared to 136 in 2020.
26 Settlement conferences were held. No cases went to hearing at the Office of Administrative Hearings.
50 cases resulted in an Administrative Action in 2021, up just over 15% from the previous year.
Land Development
Our Land Development Division approved 209 condominium filings in 2021, up from the 191 filed in 2020.
License Examinations
License examinations totaled 7,801 in 2021, an increase of 23.5% from 2020. 2021 saw the most exams ever proctored in a year.
Remote Proctoring
In 2021, 2,014 license applicants had taken their exams remotely. This was the first full year in which remote exams were available.
Key License & Registration Counts
|
Category |
2020 |
2021 |
% Change |
| Total Brokers | 16837 | 17,767 | 5.3 |
| Total Principal Brokers | 6386 | 6,388 | 0.1 |
| Total Property Managers | 953 | 943 | -1.1 |
| Total RBNs | 3861 | 3,821 | -1.1 |
| Total RBOs | 766 | 796 | -3.8 |
| Total Escrow Organizations | 66 | 72 | 8.4 |
| Total Escrow Branch Offices | 147 | 150 | 2 |
| Total CEPs | 291 | 286 | -1.8 |