Complaints and Investigations

The Oregon State Board of Towing is responsible for the safety and well-being of the public through the regulation of the towing industry by administering and enforcing the laws and rules of the State of Oregon.

One of the Board's responsibilities is to review and process complaints of unethical, unprofessional, or illegal conduct against the towing industry, taking the necessary actions to ensure compliance with the laws and rules, and the protection and well-being of the public.

The Board cannot provide legal advice or make recommendations. Consumers and tow industry members are encouraged to contact an attorney or other licensed professional for legal advice.

This page provides information about the laws, administrative rules, and procedures the Oregon State Board of Towing follows regarding complaints and disciplinary matters. For more information regarding the Board's process, or for specific questions regarding a possible complaint or requirements, please contact the Board at compliance@towboard.oregon.gov

Filing a Complaint

The Board reviews and considers all complaints submitted by the public, law enforcement, another tow company, a consumer or client, a member of the public, state agency, or any one wishing to can file a complaint.

The Board may also initiate an investigation based on information it receives or observes, such as advertisements or an article in the newspaper.

To file a complaint:

1. Download and complete the Tow Board's Complaint Form.

2. Return the complaint form

By email: compliance@towboard.oregon.gov
By regular mail to: Oregon Tow Board, ICO Program Services, 1905 Lana Ave., NE, Salem, OR 97314

To expedite the handling of your complaint:

1. Please state the relevant facts of the towing event in the narrative portions of the complaint form.

2. The Complaint form, on Page 3, allows you to state your interpretation of the state laws and the tower's violations.

3. Please limit email attachments to the complaint form and the tower's invoice only. A separate, secure link will be provided to upload photos, videos, and other relevant documents to the complaint folder if necessary.

Please allow 30 days for Board staff to review the complaint materials.

Please Note:

The Oregon State Board of Towing may investigate towing events to determine legal compliance or violations of the tower.
Only the Tow Board members, at a public meeting or work session, may determine if the tower violated the laws assigned to the Board to administer, and vote for appropriate board action.
The Tow Board does not regulate law enforcement, government agencies, property owners or their representatives of agents.
The Tow Board is not a hearing board or court of law, and cannot demand or compel the immediate release of a vehicle or personal possessions or award civil damages.

Laws, Rules and Policies

The Board's laws, rules, and public policies can be found on the Board's website using the following link:

State Board of Towing : Laws and Rules : State of Oregon

Complaint FAQs - Coming Soon