What is an Oregon Trail Card?
An Oregon Trail Card is an Electronic Benefits Transfer (EBT) card and is similar to a debit card from a bank. It is what the Department of Human Services (DHS) uses to get benefits to clients.
When individuals or families qualify for food or cash benefits, Oregon Trail accounts are set up for them. Benefits are deposited into the accounts each month. The Oregon Trail Card, along with a private, Personal Identification Number (PIN), is used to access benefits.
Oregon Trail Cards are used mostly for food benefits from the Supplemental Nutrition Assistance Program (SNAP). They also are used for cash benefits through the Temporary Assistance for Needy Families (TANF) program.
Using Your Oregon Trail Card
Most stores that take Oregon Trail Cards will display a sign to show the store accepts the card.
With SNAP food benefits you can:
Buy food. SNAP benefits can be used only to purchase food. SNAP benefits cannot be used to buy non-food items such as alcoholic beverages, cigarettes, vitamins or medicines, pet foods or household products. To learn about the types of food items you can buy with SNAP benefits, see the Eligible Food Items page.
With TANF cash benefits you can:
- Buy non-food items.
- Get cash from your cash benefits account when you make a purchase.
- Get cash from your cash benefits account without making a purchase. There is a fee if you get cash without a purchase more than two times a month. After the first two withdrawals, your benefits account will be charged 85 cents per transaction.
You can also get cash from your cash benefits account at an ATM. Your cash benefits account will be charged 85 cents for each withdrawal from an ATM. Some ATMs may charge you another fee as well. You can find out if you will be charged an extra fee by starting to take out money. The ATM will tell you how much it will charge. You can then cancel the withdrawal and try another ATM.
For more information, read the How to Use Your Oregon Trail Card brochure. The brochure is also available in Russian | Spanish | Vietnamese
How can I find out the balance on my Oregon Trail card?
There are two ways to find out how much money is in your food benefit account.
Keeping Your Card Safe
Your Oregon Trail Card is just like cash and it’s important that you keep it safe. It’s also important that you keep your PIN a secret. Your card doesn’t work without your PIN. Don't let anyone else use your card and PIN.
What do I do if I need a new PIN?
You have three options to get a new PIN number because you forgot it or someone is using your card and PIN without your approval:
- Bring your Oregon Trail Card to the closest DHS Aging and People with Disabilities (APD) or Self Sufficiency office, or an Area Agency on Aging (AAA) office. In these offices a receptionist can help you get a new PIN.
- Call the toll-free customer service number at 1-888-997-4447 and ask for your PIN to be changed.
- Go online to www.ebtEDGE.com and change your PIN.
What do I do if my card is lost or stolen?
Don’t wait to report your card as lost or stolen. If someone uses your card and spends your benefits, you can’t get them back. Take these two steps immediately to freeze benefits.
If your card is lost or stolen on a weekday during business hours:
- Call the toll-free Oregon Trail Card Replacement Line at 1-855-328-6715 to request a replacement card. The Replacement Line is open Monday through Friday from 8:30 a.m. to 4:30 p.m. Replacement cards are sent by mail and typically arrive within five business days.
If your card is lost or stolen on a weekend or outside normal business hours:
- To report your card lost or stolen outside of regular business hours, call the toll-free Oregon EBT Customer Service Help Line at 1-888-997-4447 to cancel your card and protect your remaining benefits. The Help Line is open 24-hours a day, seven days a week.
- You will then need to make a second call the Oregon Trail Card Replacement Line toll-free at 1-855-328-6715 to order a replacement card. The Replacement Line is open Mondays through Friday from 8:30 a.m. to 4:30 p.m. Replacement cards are sent by mail and typically arrive within five business days.
What do I do if my card is damaged?
If your card is damaged and does not work, take the card to the closest DHS Self Sufficiency, Aging and People with Disabilities (APD) or Area Agency on Aging (AAA) office for help. If you don’t take your damaged card to the office, the office can’t give you a new one.
If you need help locating an office, call 211info by dialing 2-1-1 on your telephone or view the list of office locations.
Misuse of an Oregon Trail Card
It is against the law to misuse the Oregon Trail Card. Misuse of an Oregon Trail Card is considered fraud and can result in the re-payment of benefits, a temporary or permanent end to your benefits, and criminal prosecution.
Fraud or misuse of a card includes:
- Offering to sell or selling your card or benefits.
- Making false statements or misrepresenting facts or situations to get benefits you are not eligible to receive.
- Allowing your card to be used by an unauthorized person.
Anyone can report possible card misuse or fraud in a DHS program.