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Benefits Help (Medical, Food, Cash and Child Care)

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Benefits questions

Call the ONE Customer Service Center at 800-699-9075 (Monday to Friday from 7 a.m. to 6 p.m. Pacific Time). 

If call wait times are high, you can call or visit a local office. 

 Find an office

Help topics

People with SNAP benefits ​need to complete a Periodic Report to let us know if anything changes during the certification period.

  • ​We will mail you a packet when it's time to do your Periodic Report. This usually happens halfway through your certification.
  • If you report earned income and have a 24-month certification, you need to do a Periodic Report every 6 months​.​
  • If you don't complete the report, your benefits will end. We will mail you a letter to tell you the date y​our benefits will end.​​

How to complete the Pe​riodic Report

  • Online: If you have a ONE Online account, you can log in and complete the report online.
  • By phone: You can call a local​ office​ ​and ​complete the report over the phone.​
  • In person or by mail: ​You can complete the paper form that is sent to you and drop it off at a local office​ or send it by mail.

​When it's time to renew your benefits, we will mail you a notice or renewal packet​​.

  • ​ Medical benefits: You will get a notice 90 days before the renewal due date. Read more about renewing OHP.
  • Food, cash or child care benefits: You will get a notice 45 days before the renewal due date.
  • Cash support for ​domestic violence: Contact your local office​ if you need to extend your benefits.

How to re​​new

  • Online: If you have a ONE Online account​, you can log in and renew online.
  • By phone: Call the ONE Customer Service Center at 800-699-9075 ​(Monday to Friday from ​7 a.m. to 6 p.m. Pacific Time).
  • In person: You can go in to a loc​al office​.
  • By mail or fax: You can fill out a paper application and take it to your local office or send it by mail or fax.

If you have medical, food, cash or child care benefits, you need to tell us about certain changes. This includes things like changes in income or the people who live with ​you. Each program has different requirements. Check your Eligibility Notice​ for what you need to report and when. (See how to find your Eligibility Notice in your ONE Online account.)

How to report a change

  • Online: If you have a ONE Online account, you can log in​ and select "Report a Change" on your dashboard.
  • By phone: Call the ONE Customer Service Center at 800-699-9075 (Monday to Friday from 7 a.m. to 6 p.m. Pacific Time).
  • In person: You can go in to ​a local office.​
  • By mail, fax or email:

How to submit documents

  • Online: If you have a ONE Online account, you can log in to your account and upload ​documents, or use the Oregon ONE Mobile app. ​
  • In person: You can go in to a local office​​​.
  • By mail or fax:
    • ​​Mail: PO Box 14015, Sa​lem, OR 97309
    • Fax: 503-378-5628

If you have a ONE Online account, you can check your Message Center for important notices. 

To see your messa​ges​

  • Log in to your ONE Online account. ​
  • On your Dashboard, click "Messages" on the top navigation bar.
  • This will take you to the Message Center. 

​When you create a ONE Online account, you can sign up to get ​text messages about renewal alerts, appointment reminders, requests for information and returned mail notices.

Make sure the message is from us​​

You can tell a ​message is from the Oregon Department of Human Services by looking for the five-digit code we send all ​our texts from: 46982. 

We will never ask you to send personal information like your Social Security Number in ​a text message.

To see eligibility notices for your benefits, log in to your ONE Online account and look in your Message Center. Some organizations accept these notices as verification of your current benefits.

Step by step guide: How to access your eligibility notices (PDF)

General eligibility​​ questions

Call the ONE Customer Service Center at 800-699-9075 (Monday to Friday from 7 a.m. to 6 p.m. Pacific Time).

Questions about using yo​ur ​medical benefits

  • Call your Coordinated Care Organization (CCO) for ​help with appointments, finding a provider or questions about your coverage.
  • If you are not covered by a CCO and need help looking for providers, call Client Services at 800-273-0557.

Lost medical card

​If you are enrolled with a CCO and need a new CCO Member ID card, please conta​ct your CCO​.

If you don't have a CCO, or if you want an OHP ID card, call Client Services at 800-273-0557 or fill out this online ​request form.

OHP website

Call 833-978-1073 if you need technical help with your ONE Online account ​​​or the Oregon ONE Mobile app. ​​​

Our hours are Monday to Friday from 7 a.m. to 6 p.m. Pacific Time. We accept all relay calls. 

You can apply online, by phone or in person. See how to apply​.

Need help with your application?

Lost or stolen c​ard

Report it right away so we can freeze your benefits. 

  • During business hours, call the Replacement ​Line at 855-328-6715 (Monday to Friday, 8:30 a.m. to 4:30 p.m. Pacific Time). They will ​cancel you​r card and mail you a new one. 
  • On the weekend or after hours, call EBT Customer Service at 888-997-4447 to cancel your card. Then call the Replacement Line during business hours to ​request a new card.

EBT Cu​​stomer Service

Call 888-997-4447​ (​24 hours a day) if you need help with things like getting a new PIN or ​checking your balance.​

More EBT card information​

​ ​​You can get free referrals to quality child care in Oregon