An official website of the State of Oregon
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WEX uses National Automobile Club (NAC) for emergency and after-hours roadside assistance. There are additional roadside assistance providers within the WEX network, which you can find online in the
WEX Accepting Network directory or on the WEX Connect app.To use NAC, call WEX customer service at 1-800-842-0071 (this phone number is also on the back of the WEX fuel card). WEX’s virtual assistant will transfer you directly to NAC once you select the prompt during the call. You’ll need to provide the 13-digit number across the top of your WEX fuel card as well as the five-digit card number in the middle of the card. NAC will validate against the driver's ID/authorization controls for approval.You can also contact NAC directly at 1-833-622-7377. Select prompt #2 and identify your agency/company as state of Oregon.Any charges incurred with NAC will invoice DAS Fleet Services through the WEX card. The agency will be billed on the monthly motor pool invoice.
Each vehicle has a designated WEX fuel card, which is intended for use only with that specific vehicle. If a
card is lost or damaged, immediately contact the DAS Fuel Coordinator.
Refuel at the state motor pool facility in Salem whenever possible. When refueling elsewhere, verify
the WEX fuel card is accepted before fueling your vehicle. You can visit WEX's fuel acceptance locator site or download WEX Connect, their free mobile app.
Every time the WEX fuel card is used it will prompt you to enter a DIN/PIN (driver identification number or personal identification number) and the vehicle odometer. If you are unsure of your DIN/PIN, please contact your office manager or the DAS Fuel Coordinator at
firstname.lastname@example.org or 503-373-7744.
WEX has a program referred to as WEXPay. If the fuel station you’re at doesn’t accept the WEX card, the merchant can call the 800# on the back of the card and get a single-use MasterCard account number for payment of the transaction.Click here for more information about WEXPay.
The WEX fuel cards do not get locked out after three incorrect DIN/PIN have been entered. However, your card could get suspended by the WEX fraud department if they see any fuelings that look suspect to them. An example might be if they see 10 incorrect DIN/PIN attempts in a row, or if they see that you always fuel in Salem but then a fueling shows up in Florida. If either of these situations should occur, an email alert will be sent to the DAS Fuel Coordinator who will then research and confirm the WEX card is with the agency/driver of record and that the fueling was legitimate. The WEX card will then be reactivated in real time.
Contact the DAS Fuel Coordinator at
email@example.com or 503-373-7744, or the state motor pool front desk at 503-378-4377.
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