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Vehicle Service Resources

​​The following guidelines are to be used in the event of an after-hours need for assistance. This includes weekends and holidays and would primarily be used for unforeseen mechanical failure.
 
  1. In any true emergency, call 9-1-1.
  2. For non-emergency assistance, please call 503-378-2900. Every attempt will be made to answer your call. If you receive voicemail, please leave a message. 
  3. If there is no answer or call back in what is deemed a reasonable amount of time, there is a fleet assistance number on the back of the WEX fuel card, 866-544-5796. This can also be used to request aid.
  4. The WEX fuel card may also be used in an after-hours or weekend situation to pay for repairs should you choose to arrange for repairs yourself. Please call 800-378-0077 on the next business day to notify the DAS Field Services office of repair details.​​​​​​
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​​​The WEX fuel card is not to be used for routine preventative maintenance or inspection services. Its intended use is for fuel and emergencies only.
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​​Salem metro area: contact the state motor pool shop at 503-378-4269 or smp.shop@das.oregon.gov to schedule vehicle maintenance or repair. Hours of operation are 7:30 a.m. to 5 p.m., Monday through Friday (closed state holidays).

Outside the Salem metro area: contact the Field Service Coordinators at 800-378-0077 or field.services@das.oregon.gov for assistance in locating a maintenance or repair vendor in your area. All maintenance and repair vendors must call 800-378-0077 for pre-authorization before performing work on any DAS vehicle. Hours of operation are 8 a.m. to 5 p.m., Monday through Friday (closed state holidays).

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Vehicle Recalls

​View DAS Risk Management's vehicle safety recalls guide​​ for additional resources.​

​​​Visit the NHTSA website​ to check for active recalls for your vehicle. You'll need to enter your vehicle's 17 character Vehicle Identification Number (VIN).​




Connect with Field Services

Hours of Operation
Salem shop: 7:30 a.m. to 5 p.m.
Field Services: 8 a.m. to 5 p.m.
Monday - Friday (closed state holidays)