Family Services Manual


(Updated with Release 95: Effective October 1, 2019)


1. Introduction
2. Case Management

​Introduction to the CAF philosophy of case management, along with examples, and a resource sheet.

3. Employment & Self-Sufficiency Services

​JOBS, JOBS PLUS, community resources, support services, A&D services, domestic violence, teen parents, job retention.

4. Assessment Program

​As of October 1, 2007, the Assessment Program was changed to Pre-TANF. Please reference FSM chapter 5 "Temporary Assistance for Needy Families Related Programs" and subchapter "Pre-TANF Program" for detailed information.

5. Temporary Assistance for Needy Families Related Programs

​This chapter includes sections on:

Refugee (REF) Program - Moved to Chapter 8

Housing Stabilization Program (HSP) - The Housing Stabilization Program (HSP) is not a program to administer, but rather a resource for DHS. Therefore, the information for this resource has been updated and is now located on the Staff Tool Web page under "Other Services"

Emergency Assistance (EA) - The Emergency Assistance Program is closed as of January 1, 2003

6. Supplemental Nutrition Assistance (SNAP) Program
7. Child Care Assistance

​ERDC, TANF/JOBS, and JOBS Plus eligibility, provider payments, provider eligibility and listing process.

8. Refugee Program
9. Noncitizens

​Eligibility and Services for Noncitizens.

10. Child Support Program

​Client cooperation requires, plus the process of collecting and disbursing support payments.

11. Counting Client Assets

​Specific types of assets, including self-employment income.

12. Issuing and Restoring Benefits

​Benefit issuance for all programs, including direct deposit and EBT.

13. Generic Program Information

​Acronyms, definitions, confidentiality, hearings, overpayments.

14. Multiple Program Worker Guides

​Procedural or resource information that applies to more than one program area (e.g., the noncitizen/alien status charts).

15. Prevention Resources

​Prevention Resources are guidelines for CAF staff to provide client support for behaviors conducive to health and quality of life.

16. Acronyms
17. HSD Medical

HSD Medical Chapter