Why sign up for Revenue Online?
Revenue Online is a safe and easy way to manage your taxes anytime. When you sign up, you can check your account balance, see your tax ID number, and keep track of your payments. You can also file returns, Form W-2s, and Form 1099s, send us messages, upload documents, and print letters we send you. Need to make a payment? You can save your bank information and view your payment history. You can even request a penalty waiver, manage garnishments, and register for business taxes—all in one place.
Revenue Online: General Help
For most questions, you can use Doug, the Revenue Online virtual assistant. Doug is easy to find—he's in the top right corner of the Revenue Online page. Doug can help answer many questions about how to use the system, like how to make a payment, check your refund, or register an account. Just click on Doug and type your question. He will guide you step by step.
If you still can't find the answer you need, don't worry. You can contact us directly. Use the contact information on the right side of this page to call or email us. We're here to help.
You can respond to a letter online and upload files to provide additional information.
Go to Revenue Online , select “Respond to a letter" and follow the instructions. You do not need to create a Revenue Online account or log in to respond to a letter.
You will need the letter ID of the letter you're responding to, and your last name or business name as shown on the letter you received from the department.
Watch our video to learn more about responding to a letter online.
For employers, if you receive a Combined Failure to File Notice from the Employment Department, log into Frances Online and file your Oregon Quarterly return or attach your return to a web message.
What is a letter ID?
The letter ID is a unique number printed on all correspondence. The letter ID is always in the upper right corner of the letter. If you contact us about a letter, always refer to that letter's identifying number. The person working with you can view an exact copy of the letter.
How to use a letter ID to validate a Revenue Online account?
You can use a letter ID to validate your account when you register for a Revenue Online account. If you do not have a letter from us and you have not filed a return recently you can contact us to request a letter with a letter ID.
If you are using a letter ID to validate your Revenue Online account and you file jointly, only the primary taxpayer (the one listed first on the return) can use the letter ID for validation. Contact us to request a separate letter ID for the secondary taxpayer.
There are a few possible reasons:
- You don't have access to that account. For example, if the letter shows a balance for Corporate Activity Tax (CAT), but you only have access to Corporation Tax, the CAT balance won't show. You need to add access to the CAT account to see and pay the balance.
- The balance was already paid. Sometimes, more than one letter is sent for the same debt. A second letter may go out before your payment from the first letter clears.
- A refund was used to pay the debt. If a refund from another tax period or program was applied to your balance, we send a letter to let you know.
If you sent a payment to the wrong place and catch it quickly, you can check the payment by going to the More Options tab and clicking Search Submissions. If the payment can be canceled, you will see a Cancel Payment link after you click on the pending submission. Instructions regarding how to cancel a payment are included in your payment confirmation.
If the payment is not cancelled, you may watch for the payment to post to your account and then contact us to correct the payment details. Payments from a checking or savings account can take up to 7 business days to clear. Credit or debit card payments usually take 2–3 business days. We do not recommend putting a stop-payment on the transaction with your bank, as dishonored payments may incur a penalty (OAR 150-305-0160).
Payments go to the account and tax period you choose. If you pick the wrong account, we may not detect that the wrong tax program account was selected. Your account for the program where the payment was directed may be overpaid, while the intended tax program account may be underpaid.
If you are trying to log in and Revenue Online does not accept your email and password, we can help. If you try too many times and are unsuccessful, your account will be locked for a short time. To unlock it, please contact us using the information on the right side of this page.
You can also click the “Forgot username or password?" link to reset your password or get your username. Most reset emails arrive within a few minutes. If you don't get the email, check that you entered your email address correctly. If the email address does not match an existing account, you will not get the reset email. Make sure you are using the email linked to your account.
From the Revenue Online account Home screen, select the More Options tab. Locate the Payments & Returns section and select the Manage Payments & Returns link. Select the appropriate filters from the drop-downs in the Accounts, Show and For Periods sections to view items that match your criteria.
For example, set the Show section drop-downs to Payments and All. Estimated payments show in Revenue Online the day after they are entered.
Revenue Online: Personal Income Tax Help
Revenue Online has many tools for individuals. You can check the status of your refund, make a payment, file a return, send documents, or message us about your account.
You can also use Direct File Oregon in Revenue Online to file your Oregon personal income tax return. You do not need to log in to file a return. If you create an account and log in, you can see more details about your account.
If you are needing to make an estimated tax payment for a future year, start by choosing the “Make a Payment" option. You can find this button on the home screen whether you are logged in or not.
During payment direction, make sure you pick “Estimated Payment" as the payment type. Then, choose the tax year for which you want to pay. Personal Income Tax estimated payments are not directed to a specific quarter inside Revenue Online, so select the date the tax period ends (typically December 31).
To receive a return transcript, log in to your Revenue Online account and click on the “View More" link inside the Personal Income Tax account panel. From there, select “Generate a return transcript" and select the specified tax period.
Yes. If you need to cancel a payment made through a third-party tax preparation software vendor for your personal income tax, select the More Options tab from the Revenue Online account Home screen. Locate the Payments and Returns section and select the Manage Payments & Returns option. Please note you can only cancel payments scheduled for future dates.
Revenue Online: Business Tax Help
Businesses can register for a tax account, register for payroll taxes, and request a Business Identification Number (BIN) using Revenue Online. Many businesses can file their returns online through Revenue Online. However, some tax programs require the initial return to be submitted by paper or through an approved software vendor. Once your first return has been processed, you can create a Login ID and Password to access Revenue Online.
Go to Revenue Online. In the Quick Links panel, click Register and apply. If you are not registering for marijuana tax, payroll taxes, or a BIN, choose Register for a business tax. Then, pick the program or programs for which you want to register.
To see an example, check out our How to Register for CAT presentation. Revenue Online will ask for different information depending on the tax program you choose.
Important: Registering for a business tax will only add the account to your login if the taxpayer has never registered or filed for that tax before. If a return has already been filed or the account was registered before, registering again will not give you access.
To add access to an account, you need the unique account ID for that taxpayer and tax program. This ID is shown on letters we send about the account. If you don't have one of these letters, please contact us to requestone.
Important: A Letter ID is linked to a specific tax type. You cannot use a Letter ID from one tax type to set up access for a different tax type. For example, you cannot use a Letter ID from a Withholding/Payroll tax letter to set up access for a Corporate Activity Tax account.
Once you get the letter, follow the steps below.
If you do not have a Revenue Online login:
- Go to Revenue Online and click Sign up for a logon.
- Choose your access type from the dropdown menu.
- Enter your legal name and tax ID.
- Select the account type (the tax program you want to access).
- Choose Account ID as the Account ID type.
- Enter the Account ID and ZIP code from your notice. Use the Letter ID as the validation option.
If you already have a Revenue Online login for this taxpayer:
- Log in to Revenue Online.
- Go to the More Options tab.
- Click Add access to an account under the Access Management panel.
- Select the account type that matches the tax program.
- Choose Account ID as the Account ID type.
- Enter the Account ID and ZIP code from your notice. Use the Letter ID as the validation option.
If you have a Revenue Online login for a different taxpayer or a “Tax Professional" login:
- Log in to Revenue Online.
- Go to the More Options tab.
- Click Add additional account access under the Access Management panel.
- Enter the customer type (individual or business) and the federal ID number (SSN, ITIN, or FEIN).
- Select the account type that matches the tax program from the dropdown menu.
- Select Account ID as the Account ID type.
- Enter the Account ID and ZIP code from your notice. Use the Letter ID as the validation option.