Learn your rights and what to do if you do not agree with decisions, services or treatment you receive as an Oregon Health Plan (OHP) member.
OHP Rights and Responsibilities
These Oregon Administrative Rules list the rights and responsibilities you have as an Oregon Health Plan (OHP) member:
The Americans with Disabilities (ADA) law makes sure that people with disabilities get full and equal access to health care services and facilities. People with disabilities have a right to reasonable changes to gain equal access.
Non-discrimination and Civil Rights
OHP must respect the dignity and the diversity of all members and the communities where they live. By law, OHA and all its providers and plans must treat everyone fairly. To learn more, visit OHA’s Civil Rights page.
Everyone has a right to learn about Oregon Health Authority (OHA) programs and services in a way they can understand. To learn more, read OHA’s Language Access policy.
Rights of Minors
Minor Rights and Access to Care (English) (Spanish) tells you the types of services minors can get on their own, and how their health information may be shared.
Complaints and Appeals
Learn what to do when you:
- Do not agree with a decision to deny payment for your health care services
- Want to file a complaint about OHP services
- Want to file a complaint about an Emergency Medical Services provider, Trauma Systems provider, or health care facility