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File a Complaint

AMH welcomes feedback on Oregon’s behavioral health system of care and is responsible for investigating complaints involving the behavioral health system of care (per OAR 309-035 and 309-019​).

How to Submit a Complaint

If you are dissatisfied with an experience involving the behavioral health care system and have;

1. Filed a complaint with your provider that resulted in an unsatisfactory resolution; or

2. Were unable to file a complaint with your provider due to the provider not having an accessable complaint process;

please submit your complaint below. A  staff member will contact you within 2 business days.

Offical Complaint Form​

​​​​​​​​For Complaints involving:

  • The Oregon State Hospital - contact the Director for Consumer & Family Services at:
    (503) 947-8109

  • Abuse - contact the Office of Adult Abuse Prevention and Investigation at:
    (503) 945-9702

  • Civil Rights - contact the Office of Equity and Inclusion, Civil Rights Coordinator at: 
    (971) 673-2000

  • Medicaid Clients -  contact the​  Division of Medical Assistance Programs Client Services at: 
    1 (800) 273-0557

  • Department of Human Services - contact the Governor's Advocacy Office at: 503-945-5941
​​​​​​​​​​​​​​​​​​​​​​​​​For questions or comments contact the AMH Business Continuity Coordinator​