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File a Complaint

The Health Systems Division is responsible for investigating complaints about mental health treatment facilities/homes and outpatient behavioral health services, as outlined in Oregon Administrative Rules 309-035 and 309-019. Please submit a complaint when you:

  • Are not satisfied with your experience with a behavioral health care provider, and
  • Have filed a complaint with your provider, but the provider did not resolve your complaint, or
  • Could not file a complaint with your provider because the provider does not have an accessible complaint process.
Questions? Contact the Health Systems Division.

How to submit a complaint

Fill out the Official Complaint Form and click the "Submit" button at the end of the form. A staff member will contact you.

Other ways to submit a complaint

For complaints involving: