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New to OHP

Welcome to the Oregon Health Plan

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More than 320,000 Oregonians have joined the Oregon Health Plan since January 1, 2014. This is good news for many Oregonians and their families, many of whom have not had access to insurance before.


Are you new to the Oregon Health Plan in 2014?

Here are some things you should know.

When your benefits will begin

If you applied before February 1, 2014, your benefits likely began on January 1. If you applied after February 1, your benefits began the day you submitted a request for OHP coverage. 

Your welcome packet is on its way

If you have not already received your new enrollment and welcome packet in the mail, it will be in your mailbox soon.

Your welcome packet has everything you need to get started. It includes information about your new health benefits, your coordinated care organization (CCO) or open card health plan and contact information.

Are you enrolled in OHP, but haven’t received your ID card yet?

If you applied before February 1, your benefits likely began on January 1. If you applied after February 1, your benefits began the day you submitted a request for OHP coverage. ​This is the case even if you have not yet received your member ID card.

The Oregon Health Plan has more than 180,000 new members. That means you may not get your member card right away. But we will get it to you.

You are covered for services

Please know that if you qualify for OHP, but have not yet received your welcome packet and new member ID card, you are still covered for health services.

If you have an urgent health care need before your welcome packet arrives for Jan. 1 coverage, please call the OHP Client Services Unit (CSU) at 1-800-273-0557 or 711 (TTY), from 8 a.m. to 5 p.m., Monday through Friday. CSU is closed on holidays. For afterhours assistance, call the OHP nurse triage line at 1-800-562-4620.

If you do not have an urgent health care need, please understand there may be a waiting period for primary care visits. Please allow providers time to see you and do not use the emergency room for primary care services if you do not have an urgent health care need. If you need a prescription filled before you see your doctor, you can visit your local pharmacy and they can access your OHP record.

If you have a question or need to submit any changes, like a change of address, please e-mail OregonHealthPlan.Changes@state.or.us​. Staff will respond within 48 hours. 

Coordinated care organizations

If you are a member of a CCO, you will be hearing from them soon. They will send you more information about their services as well as contact information.

Thank you for your patience

With so many new people enrolling into OHP at the same time, you may not get an appointment right away. Your new health care providers are working hard to get you the care you need.

If you have immediate questions about the Oregon Health Plan or your health benefits, please call 1-800-273-0557 or 711 (TTY), from 8 a.m. to 5 p.m., Monday through Friday. The Client Services Unit (CSU) is closed on holidays. ​​​​​