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Please note: due to a high volume of calls, you may experience a longer wait time.
 
Are you new to OHP? Learn more​​ about your new benefits, your welcome packet and what to do if you have an urgent health care issue.​


Address Hours of Operation Contact

Division of Medical Assistance Programs
Administrative Office
500 Summer Street NE
Salem, OR 97301-1079

8:00 AM - 5:00 PM

Phone: 503-945-5772
Phone: 800-527-5772
TTY: 711

Need help?

Go to DMAP's Office Closures page to learn more about the resources available on state office closure days

Contact Type
  
For help with
Contact information
  
Electronic Data Interchange
Registration, technical assistance for EDI trading partners

EDI Support Services – 888-690-9888

No
Applicants

Applying for OHP; application status

OHP Customer Service – 800-699-9075

No
Members

Your Medical ID; updating your name, address, family status or other information; changing plans; requesting a hearing

OHP Customer Service – 800-699-9075​

No
Members

Nurse advice for members not in an OHP medical plan

OHP Care Coordination - 800-562-4620

Yes
Members

Medical bills, getting health care

Client Services Unit (CSU)  – 800-273-0557

No
Providers

Mailing addresses

NA
Providers

Becoming an OHP provider or updating your information

Provider Enrollment – 800-422-5047; also visit our Provider Enrollment page​

No
Providers

Complex billing questions, appeals and requests for claim reconsideration

Provider Services – 800-336-6016

No
Providers

Determining OHP coverage for specific condition/ treatment pairs

Benefit RN Hotline - 800-393-9855

No
Providers

Fee-for-service medical, dental and mental health prior authorization requests

PA Line - 800-642-8635

No
Providers

Fee-for-service pharmacy prior authorization requests

Oregon Pharmacy Call Center-  800-202-2126

Yes
Members, Plans

CCO services, providers, availability

Yes
Members, Plans

Dental plan services, providers, availability

Yes
Members, Plans

PCO services, providers, availability

Yes
Members, Plans

Plan services, providers, availability

Yes
Members

Non-emergent medical transportation for members with OHP Plus, CAWEM Plus or OHP with Limited Drug benefits.​

Yes
Members

Information and access to DHS programs and services ​

No
Plan technical assistance

Encounter data reporting, provider enrollment, weekly provider file

Your Encounter Data Liaison​

No
Plan technical assistance

Member enrollment issues

No
Plans, Providers

Direct deposit​

DHS|OHA Electronic Funds Transfer (EFT) Coordinator - 503-945-6872

No
Plan technical assistance

Information updates​

Your Account Representative​

No
Applicants, Members, Providers

Report client or provider fraud over the phone or online.​

DHS Fraud Hotline: 1-888-FRAUD01(1-888-372-8301)​

No
Applicants, Members

Seniors, people with disabilities, and child welfare clients: Contact your local branch for questions about

  • Program eligibility
  • Updating client records (address, household members, insurance information) ​

DHS/AAA Offices​

No
Members

Find OHP dental providers in your area.​

Insure Kids Now!​

Yes
Members

Find a substance abuse treatment provider​

Yes
Members

Find Al-Anon Family Groups in Oregon​

Yes
Members

Accessing mental health, substance abuse and gambling addictions treatment services in your county.​

Yes
Plan technical assistance

Model contracts​

No


 

 

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