ETS is responsible for developing innovative solutions aimed at automating the business operations that support the Oregon constituents they serve. The operations of ETS are outside the direct management control of these agencies and are guided by a governance structure that is business centric to ensure business needs drive key decisions regarding the IT infrastructure supported by ETS. 

The infrastructure components supported by ETS are made up of local and wide area network connectivity, storage management, computer hosting, and disaster recovery. Consumers of ETS services include partners (consumers who rely exclusively on all services provided by ETS) and clients (consumers who rely on only selected ETS services). As noted in the Enterprise Security Office section, ETS has a strong partnership with the ESO.