The ETS customer base is primarily made up of three distinct groups. These include partners, state agency clients, and non-state agency clients. These three groupings are graphically displayed below, showing the array of services each generally rely on from ETS.
The customer groups are described below:
Customers in this category rely most heavily on the full catalog of services provided by ETS. They utilize ETS as their primary provider of computing and network infrastructure services. As displayed in the graph above, these customers are deeply invested in the functionality and performance of the services provided by ETS.
This group of customers are state agencies that procure a discrete subset of services offered by ETS. For the most part, the services purchased are in the areas of network and data storage, including backup and recovery.
These are customers from qualified governmental jurisdictions outside of Oregon state government. Among these are school districts, and county and municipal governments. Like agency clients, they sometimes purchase from the specific subset of services offered by ETS in order to augment a need their IT organization cannot provide. Chief among these is data backup and restore.