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Our Service Level Agreement (SLA) describes the services we provide, how the services are performed, and the responsibilities and expectations for our staff and the customers we serve. Visit these links for the full details:

Procurement processing baseline timeframes

Table of procurement types and baseline average processing times

Graph that shows procurement types and average processing times

More performance metrics coming soon

Please revisit this page for future updates on our four SLA performance metrics:
  1. Percent of agency-specific procurements completed within the published baseline timeframes.
  2. OregonBuys help desk effectiveness.
  3. Satisfaction with procurement training.
  4. Satisfaction with PS customer service and communication.