It can be difficult to determine fault. Our staff will gather facts and review the statutes that may apply. The investigation may include obtaining recorded statements, scene investigations, police reports and other reports pertaining to the incident. You should supply evidence you would like considered in the investigation, such as photos, diagrams, witness information, police reports, etc. This can take time. It can be difficult to determine fault or there may be a difference in opinion regarding fault. You may wish to proceed through your own insurer to expedite the process.