About the Customer Service Survey

DELC’s Customer Service Survey was created to meet requirements as a state agency. It also includes the ideas and priorities of DELC staff. From August 1 to August 30, 2024, the Customer Service Survey was shared with four of DELC’s customer bases:  

• direct care providers
• Tribal organizations
• contracted external partners, and  
• regional service providers

Thank you to those who responded to the survey for providing DELC with your valuable opinions and feedback! We are grateful for your partnership. 

DELC set a target of 75% of customers rating their satisfaction with DELC customer service as “good” or “excellent”. Our 2024 results indicate that 70% of customers rated their satisfaction with overall quality of service as good or excellent.

You can view the Executive Summary of this report in your preferred language on the right. The full report is available in English. Click here to view the full report. If you need the full report in your preferred language, please contact the DELC research team by email at delc.research@delc.oregon.gov.

 Executive Summaries