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NG-911 systems represent a revolutionary leap forward in technology for emergency response in the United States. They are Internet Protocol (IP)-based and broadband-enabled. This means 9-1-1 communicators and first responders can receive voice calls and data about an emergency. First responders will have better access to real-time information. This leads to a faster, more effective, and safer response which results in more lives saved.

Transitioning to true NG-911, means upgrading the hardware, software, network backbone, and all the procedures and policies that relate to answering every emergency request for help. The NG-911 network, (also called an Emergency Services IP Network or “ESI-Net”) will support new technology that allows the public to send digital data like videos, photos and texts to Public Safety Answering Points (PSAPS) and Emergency Communications Centers (ECCs), and also enable telecommunicators to share data with field responders, other PSAPs/ECCs, and other agencies and organizations as needed. One of the most important strengths of next-generation call centers will be their ability to seamlessly, securely and immediately transfer calls and data among PSAPs/ECCs, creating an interoperable 9-1-1 system for the first time in our nation’s history.


NG-911 will enable our 9-1-1 system to:

  • Meet the communication needs and expectations of Oregonians.
  • Deliver reliable, resilient, and redundant emergency communication services to communities.
  • Enable seamless integration with the Nationwide Public Safety Broadband Network (NPSBN) – FirstNet, creating a unified digital public safety communications ecosystem.

Oregon's 9-1-1 Program is led by the Oregon Department of Emergency Management (ODEM) with advice and input by ODEM PSAP Advisory Committee. The Oregon State Interoperability Executive Council, the Statewide Interoperability Program and Enterprise Information Services support ODEM in their efforts to deploy NG-911 throughout Oregon. The Oregon joint chapter of the Association of Public Safety Communications Officials (APCO) and the National Emergency Number Association (NENA) is also a key player in ensuring that NG-911 capabilities enhance telecommunicators’ abilities to serve the public.

In 2023, the SIEC and ODEM collaborated on a statewide strategic plan for the development of the NG-911 network in Oregon. The plan was endorsed by the SIEC in May of 2023 and ODEM initiated the project in June, taking the first concrete step to making NG-911 a reality in Oregon.

ODEM maintains an up-to-date dashboard on the status of the NG-911 Project here.