2026 Customer Service and Workforce Strategies Action Plan At Governor Kotek’s direction, the Oregon Employment Department (OED) conducted a comprehensive review of customer service, business support, and workforce operations across its major programs: Unemployment Insurance (UI), Paid Leave Oregon, Contributions and Recovery (C&R), WorkSource Oregon (WSO), and the Frances Online system. The goal was to identify how the agency can improve customer service and strengthen Oregon’s workforce development mission. It resulted in a comprehensive plan with 101 clear and prioritized actions.
OED publishes a Monthly Performance Dashboard to track key customer service metrics, as well as a weekly Information Dashboard with data from Unemployment Insurance, Paid Leave Oregon, Contributions and Recovery, and WorkSource Oregon.
OED’s mission is to support business and promote employment. We administer programs that help workers stay financially stable and provide resources, including reliable data, to connect employers with job seekers. The 2025-2029 Strategic Plan guides OED’s services, divisions, and programs to help Oregon’s people and businesses reach their full potential and create prosperity in every community.
Information Technology Services Strategic PlanThe Oregon Employment Department’s Information Technology Services (IT) Division supports the agency’s mission through technology. The 2023 – 2027 IT Strategic Plan identifies goals in three key areas: IT excellence, business support, and innovation. The report summarizes work completed across 21 initiatives, how we manage resources and risks, and our priorities for the future.
OED regularly publishes program and performance information for the Unemployment Insurance program on this page.
OED publishes a report every year about how fraud affects the Unemployment Insurance program and Oregon's Unemployment Insurance Trust Fund. Beginning in 20264, the fraud report will also include Paid Leave Oregon data from 2024.