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Common Tasks



How to use Frances Online

Step-by-step instructions for how to set up an account in Frances Online, report payroll, and register for Paid Leave Oregon equivalent plans.


Creating and managing accounts

Create a Frances Online account - employer logon

​Go to frances.oregon.gov ​​

  • In the Sign Up For Employer Access panel, select Sign Up For Online Access.
  • You will need a Federal Employer Identification Number (FEIN) and a Business Identification Number (BIN).
  • If you have payroll report data, you will enter it to verify your account and gain instant access.
  • If you do not have payroll report data, you can request a verification letter and use it to complete your Frances Online enrollment.
You will need a minimum of 14 characters for the password. This includes at least one uppercase letter, one lowercase letter, one number, and one special character. ​Our system uses two-step authentication.

Create a Frances Online account - TPA Logon

​Go to frances.oregon.gov​

In the Third Party Administrator (TPA) panel, select Sign up for Third Party Administrator Access.

Select the appropriate registration.
  • In-state TPAs will need a Federal Employer Identification Number (FEIN) and a Business Identification Number (BIN).
  • Out-of-state TPAs will need a Federal Employer Identification Number (FEIN).
  • Self-employed individuals will need a Social Security Number (SSN).​
If your business already has an account in our system, you can associate it with your client's account immediately after you log in. If your business is new in our system, we will send you an email in three days to let you know your TPA account is active. 

Passwords must be a minimum of 14 characters. This includes at least one uppercase letter, one lowercase letter, one number, and one special character. ​Our system uses two-step authentication.​

Manage logons associated with your account
  • ​Sign in to your Frances Online account.
  • Select the I Want To... tab.
  • In the Access Management panel, select Manage My Users.
  • Select the email address of the user you would like to manage.
    • ​​​To change access type: 
      • ​​​​Select Manage Account Access. 
      • Select the hyperlink for the access type you want to change. 
      • Use the drop-down menu to change the access type. 
    • To change access level: 
      • Select Change Access. 
      • In the Type of Access drop-down menu, select the desired access level. 
    • To remove a logon: 
      • ​​Select Deactivate Access. 
  • ​Make desired changes and then Submit. ​​​

Add another logon for an employee
  • ​Sign in to your Frances Online account.​
  • Select the I Want To... tab.
  • ​In the Access Management panel, select Add a New Logon.
  • Enter the required information and then Submit. ​​

Associate multiple BINs to your logon (multi-BIN filing or TPAs)

  • ​​​​​​​​​​Sign in to your Frances Online account.
  • Select the I Want To... tab.
  • In the Multi-BIN Filing panel, select Add New Client Accounts to My Business.
  • Read the introduction to learn what you need to access your client's accounts. Select Next.
  • Select Add Client to add clients individually, or select Upload Spreadsheet to associate multiple clients at once. You can access the Bulk New Client spreadsheet​ from our Resources ​page.​​​

Change your mail options
  • ​Sign in to your Frances Online account.
  • Select the Settings tab.
  • Select either Paper or Electronic in the Mail Delivery row.
  • Select your desired option and Save.​​​​

Change your mailing address
  • Sign in to your Frances Online account.
  • Select the I Want To… tab.
  • In the Names, Addresses, & Contacts panel, select Manage Names & Addresses.
  • Make desired changes and Save.​


Filing payroll reports

File your payroll reports
  • ​​​​​​​​​​​Sign in to your Frances Online account.
  • In the Wages and Contributions panel, select View or File Payroll Reports.
  • In the far right column, select File Now for the appropriate quarter.​​​

File reports for multiple BINs (multi-BIN filing)
  • ​Sign in to your Frances Online account.
  • Select the I Want To… tab.
  • Select Multi-BIN Filing.​​
    • ​Read introduction and select Next.
    • Download specifications by selecting View Upload Format Specifications.
  • ​Select the type of format from the drop-down menus and upload your reports.​​

File bulk payroll reports
  • Sign in to your Frances Online account.
  • Select Bulk File Payroll Reports.
  • Review the important information on the Introduction page and select Next.
  • Download specifications by selecting View Upload Format Specifications.
  • Select the type of format from the drop-down menus and upload your reports.
TPAs do not need to add clients' BINs to your Frances Online account to bulk-file reports. You do need to add clients to your account to amend reports or view BIN-specific information.​​​


View your payroll reports
  • ​Sign in to your Frances Online account.
  • In the Wages and Contributions panel, select View or File Payroll Reports.
  • In the far right column, select View or Amend Payroll Report for the appropriate quarter.
  • Select Print to view a PDF version or select Next at the bottom right to tab through the report.​​

View and amend to payroll reports
  • Sign in to your Frances Online account.
  • In the Wages and Contributions panel, select View or File Payroll Reports.
  • Select the Periods tab and then the period with the amendment.
In the Period Activity panel​
  • Messages shows you your notifications. 
  • Processed shows your ammendment request. You can view or print the ammended report.
  • Ontime-Processed shows you the current payroll report and allows you to amend it.

Find your UI tax rate
  • Sign in to your Frances Online account.
  • The Unemployment Insurance panel shows your current tax rate.
  • Select View Tax Rates to view previous years' tax rates.​​

Make a payment while filing

​You can pay your taxes when you file your payroll reports through Frances’ direct connection to Revenue Online​.

  • Select Make a Payment with DOR.
  • ​​Select Pay by ACH or Pay by Credit Card and select Next.
  • Enter customer billing information.
  • Enter your payment information and Submit.​​​

Make other account payments
  • Sign in to your Frances Online account. 
  • Under the Home tab, in the Wages and Contributions panel, choose the type of payment you would like to make.
    • ​"Pay Outstanding Balance" - payment toward your account
    • "Pay Something Else" - payment toward an Assessment Notice, payment plan, or collection
    • "View and File Payroll Reports" - payment toward a specific period (after selectig the Periods tab
  • On the Account Payment in Progress panel, select your preferred payment option by choosing to Pay by ACH or Pay by Credit Card and select Next.
  • Confirm if you want to pay the full amount or a portion. 
  • Select Proceed to Payment to continue. 
  • Note: Do NOT select Next or you will receive an error message.
  • Select Pay by ACH or Pay by Credit Card and select Next.
  • Enter customer billing information.
  • Enter your payment information and select Submit. ​​​

Submit an equivalent plan
  • Sign in to your Frances Online account.
  • In the Paid Leave Oregon panel, select Submit an Equivalent Plan Application.​​
Make a payment without logging in to Frances Online

​You can pay your payroll taxes without logging in to Frances Online. 

  • ​Go to Frances Online at frances.oregon.gov.
  • In the Make a Payment panel, select Pay the full balance you owe
  • Enter the Voucher ID from your Statement of Account and select Next.
  • Select  Pay by ACH or Pay by Credit Card and select Next
  • Enter your payment information and Submit.​​

Submit a change in business status
  • ​Sign in to your Frances Online account.
  • In the Wages and Contributions panel, select Report a Change in Business Status. ​​​​


Messaging and managing documents

Access letters
  • ​Sign in to your Frances Online account.
  • Select the I Want To… tab.
  • ​In the Letters panel, select View Letters. ​​​​
Submit documents

We may send you a letter requesting information from you. You can upload requested documents to Frances Online. 

  • Sign in to your Frances Online account.
  • Select the I Want To… tab.
  • In the Letters panel, select Submit Documentation.
  • Upload the documents from your computer. ​​

Send a message to the Oregon Employment Department
  • Sign in to your Frances Online account.
  • Select the I Want To… tab.
  • Select Secure e-Messages in the Secure e-Messages panel.
  • Select  Send Message on the top right.
  • Select the appropriate hyperlinks and select Next.
  • ​Add the subject, create your message, and select Submit.​​​​

Add a power of attorney

  • ​​​Sign in to your Frances Online account.
  • In the Wages and Contributions panel, More.
  • Select Add Power of Attorney.​​​