How to Update Your Payment Method in Frances Online

Use these instructions to learn how to update your payment method in Frances Online. We make regular updates to Frances Online, so the screens you see may look a little different from the images shown here.

When you apply for benefits, Frances Online will ask how you want to receive payments: direct deposit or a prepaid debit card.

With direct deposit, your bank receives your payments electronically. If you choose a prepaid debit card, we’ll send your benefit payments to the account associated with the card. You can use the card to make purchases or withdraw cash.

Important! You can update your payment method or change your bank information at any time, but changing your payment method or bank information may delay your benefit payments while we process your request and verify your information. This helps us protect your account, so check your U.S. mail regularly in case we need additional information from you.

Step 1 — Log in to Frances Online

Go to frances.oregon.gov/claimant and log in to your account.

Step 2 — Select "Update Payment Method"

From your home screen, select the “Update Benefit Payment Method” link. If you have more than one claim, such as a Paid Leave claim and an unemployment claim, update the payment method for each claim.

Step 3 — Review your current payment method

This screen shows your current benefit payment method. The examples below show accounts set up for a prepaid debit card and direct deposit. Select “Next” to update your information.

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Step 4 — Direct deposit

If you're changing your payment method to direct deposit or changing your bank information, enter your bank information and review the acknowledgments.

First, check the box to acknowledge that you understand changing your payment method may delay your benefit payments.
Select “Checking” or “Savings.”Enter your bank's nine-digit routing number and your account number.
Important! If we are unable to deposit your benefit payment to the bank account you provide, we will automatically update your payment method to a prepaid debit card. Please make sure you have entered your bank account information correctly before submitting your change request.
You must review the prepaid debit card disclosure to move forward. Check the box to confirm that you’ve read it.

Step 5 — Prepaid debit card

If you’re changing your payment method to a prepaid debit card, select “Debit Card” and review the acknowledgements.
Check the box to acknowledge that you understand changing your payment method may delay your benefit payments.
You must review the prepaid debit card disclosure to move forward. Check the box to confirm that you’ve read it.

Step 6 — Submit your changes

Select "Submit."

Step 7 — After changing your benefit payment method

We’ll need to verify your information to protect your account. This may delay your benefit payments, so check your U.S. mail regularly in case we need additional information from you.

Thank you for using Frances Online.