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Send a Message Through Frances Online

Use these instructions to learn how to send a message through Frances Online to our staff about your claim for Paid Leave or Unemployment Insurance benefits. 
  

Step 1 — 

Go to frances.oregon.gov/claimant and log in to your account.  

image showing Frances Online claimant login page



Step 2 — 

Go to your home screen and select the “I Want To…” tab to see more options.   

image showing the I want to tab from the Frances Online home screen 



Step 3 — 

In the “Messages” panel, select “Send a Message.” You can also select “View Messages” to see previous messages.  

Image showing the messages panel in Frances Online





Step 4 — 

Select the specific program your message is about.  You can choose Paid Leave or Unemployment Insurance.

image showing the options for what your message is about




Step 5 —

Select the specific period your message is about. If you’re not sure, select “This message doesn’t concern a specific period.” 

image showing how to select the program that your message is about



Step 6 — 

Select the specific issue your message is about. If you’re not sure, select “Something Else”  

image showing the specific issue your message is about



Step 7 — 

Write a detailed message about the issue. Give us as much information as you can so we can respond appropriately.  You can attach copies of documents to provide more information.  

image showing how to create a detailed message


We are making regular updates to Frances Online, so the screens you see may look a little different from the images in this guide. You can use the “next” and “previous” buttons in Frances Online to move between screens and update your answers without losing your information. Selecting “cancel” will erase your progress.  


For more information:

​​​​​​​​​​​​​​​Contact ​Paid Leave Oregon:
​ ​​​​​Contact Unemployment Insurance: