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How to Respond to Paid Leave Questionnaires in Frances Online

Use these instructions to learn how to respond to a Paid Leave questionnaire in Frances Online. 

Step 1 — 

Go to frances.oregon.gov/claimant and log in to your account.

Questionnaire1.png 




Step 2 — 

From your home screen, select “Respond to Questionnaire" to give us more information so we can make a decision and move forward with your claim. 

  • Not every claim we review will have a questionnaire or have one immediately available. We will pause our review if your claim has an issue. 

  • We will give you time to send us more information before we complete our review.

  • Check your account and U.S. mail regularly, as we may send more questionnaires or have more tasks for you to complete as we review your claim. 
Questionnaire2.png 




Step 3 — 

Answer all the questions. Select “Next” to move to the next screen.  

  • The questionnaires help us understand your unique situation.  

  • Be sure to answer the questions accurately.  

  • The questions will be different depending on your situation. 

  • You may have more than one questionnaire.  

  • You must send your response by the listed due date, or we will make a decision with the information we currently have. If you miss the due date, you can send us a message and we will let you know what information we need.

Questionnaire3.png  Questionnaire4.png



Step 4 — 

After answering questions, attach copies of documents to any questionnaires.  

  • Select the “Add Attachment” button to share a copy of the document with us.  

  • Write a description of the document so we know what it is. 

  • You can attach multiple documents.
image showing how to attach documents to the questionnaire in Frances Online
                        


Step 5 — 

Make sure you have added all relevant information and documents before you select “Submit.” 

  • You cannot change your answers to the questionnaire after you select “Submit.” 

  • If you make a mistake or send us incomplete information, you must contact us to make changes or updates. This will delay your claim.

image showing confirmation screen after submitting a questionnaire in Frances Online


What you need to know:

  • Check Frances Online regularly for additional questionnaires and decisions about your benefits. 

  • You must wait until we approve your benefits before you can file a weekly intermittent claim.


We are making regular updates to Frances Online, so the screens you see may look a little different from the images in this guide. You can use the “next" and “previous" buttons in Frances Online to move between screens and update your answers without losing your information. Selecting “cancel" will erase your progress. 

For more information:

​​​​​​​​​​​​​​​Contact ​Paid Leave Oregon: