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September 2018

Modernization Program Update

This communication is part of our ongoing commitment to keep you informed of the progress of our agency’s Modernization Program. The goal of our Modernization Program is to replace the aging computer systems that support receipt of unemployment insurance taxes, payment of unemployment insurance benefits, and delivery of employment services. Further, this effort will transform business processes to take advantage of opportunities and benefits available through new system capabilities and better meet the needs of our customers - Oregonians and Oregon businesses.

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Take a look at the Modernization Program page on the Employment Department’s website!

As we continue with modernization, the page will give our customers, workforce partners, and other stakeholders the opportunity to learn more about Employment’s Modernization Program, allow them to sign up for agency and program updates, and invite them to contact our team with their questions and ideas. 



Jenny King


We are excited to welcome Jenny King to our program on a six-month rotation as a project manager. You may recognize Jenny from the Research Division. Jenny worked at several other state agencies including the Office of the State Chief Information Office, Department of Human Services, Oregon Health Authority, and Oregon Judicial Department mostly in the project manager capacity for IT projects. We are happy to have her join us and share her knowledge and skills!

Darlene Crawford

We are also welcoming Darlene Crawford to our team as our Change Management Analyst. In her position as Training and Change Management Coordinator at the University of California, Santa Barbara, Darlene supported their campus-wide implementation of Kronos (a timekeeping software) and UCPath (PeopleSoft). Darlene will focus on supporting you, as employees, throughout the program - welcome Darlene!



Over the past few months, the modernization team has been working with subject matter experts from unemployment insurance and employment services to draft mid-level process maps. The maps document what work is currently done in each area of those divisions, and how it’s done. Thank you to each of you who helped to create these maps!


We began facilitating a series of sessions to review the maps, earlier this month. We've started with the unemployment insurance processes, and hope to move to employment services processes as soon as October. 

It’s important as we begin each project of modernization, that we start with a clear picture of the outcomes of each core process and who is involved, and that we’re able to see the challenges and opportunities that need to be considered in how the agency would like to do business in the future. The best way to ensure we aren’t missing anything is to validate what’s been documented with those of you who do the work of each process. If you'd like to help, take a look at the process maps on EDweb and send us your feedback.

Thank you in advance for your time and help with this work!



Remember when we said the coming months would be a case of measuring twice, cutting once? We are making progress!

As a reminder, there are four stages as part of the Office of the State Chief Information Officer (OSCIO) stage gate review process. Stage gate 1 endorsement for the Modernization Program in January 2018 allowed us to move forward with stage 2, the planning of the past several months. The program plans, workgroups, enterprise architecture assessment, and process maps prepare for stage gate 2 submission for the Unemployment Insurance Project, expected late 2018.


We will submit for stage gate 2 approval for each individual project included in modernization. Each submission will demonstrate that we have conducted adequate planning and are prepared to move forward with that project. As soon as we receive endorsement for the unemployment insurance project, we can move forward the request for proposal (RFP) for an unemployment insurance vendor. Meanwhile, we’ll continue working with Workforce Operations leadership to prepare for the Workforce Project.



Mod brand lego

Our Modernization team loves legos (kids at heart!). We also think they are a great way to symbolize the process of building the agency's future by modernizing our business processes and core systems.

You'll notice we use legos in our graphics, and over the course of the program, you will receive modernization legos as acknowledgement of your help. We see this as a way to visually capture and appreciate your contribution - as you get more blocks you can start creating your own lego structure!

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We would love to hear from you with comments and suggestions - we’re collecting your input and ideas to shape the future of how we do business. Please send your questions and suggestions to our team at or visit our EDweb page here.



Thank you,  


Renee Royston

Modernization Director

Oregon Employment Department



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