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Contact Us

Oregon Employment Department Building

Unemployment Insurance (UI) Questions 

If you lost your job or had your hours reduced, you may qualify for unemployment benefits to partly replace your lost earnings. Learn more on the Unemployment Insurance website

For additional ways to contact an Unemployment Insurance agent, go to UI’s Ways to Contact Us page.  

Appeals – 
Learn more about your right to appeal and ways you can request a hearing on the Appeals page.   

Overpayment waivers – 
Learn more about overpayments and how to request a waiver on the Overpayments page.  


Paid Leave Oregon

Learn more about Paid Leave Oregon on the Paid Leave Oregon website. If you have questions, fill out our Contact Us form, or call 833-854-0166.  


Media communications 

Contact us at communications@employ.oregon.gov for interview requests or general information about the agency.  

We cannot answer questions about individual claims. We will forward any claims messages we receive to the appropriate program.   


Contributions and Recovery  

If you are an employer and have questions about taxes, payroll, Frances Online, business changes — or if your business has closed — contact us at oed.contributions.and.recovery.division@employ.oregon.gov or call 503-947-1488.  

We cannot answer questions about individual claims. We will forward any claims messages we receive to the appropriate program. 


Employer services  

Email us at employerservices@employ.oregon.gov to place job orders, receive help with recruiting (including veterans), and to participate in job fairs.  

We cannot answer questions about individual claims. We will forward any claims messages we receive to the appropriate program. 


Job-seeker services  

To learn how to sign up for local employment services, understand the Priority of Service for veterans and covered persons, and to share suggestions for improving our job-seeker services to you, go to worksourceoregon.org.  

We cannot answer questions about individual claims. We will forward any claims messages we receive to the appropriate program. 


Labor market information 

To learn about Oregon’s state and local labor markets, career planning, and business news, go to QualityInfo.org.  


Employment Department laws & rules 

To learn about the rules filing process for the agency, see rules in progress, or to join a mailing list, email rules@employ.oregon.gov or go to the Administrative Rules web page

We cannot answer questions about individual claims. We will forward any claims messages we receive to the appropriate program. 


Central Administrative Office 

Address: 875 Union St. NE, Salem, OR 97311. 

Customer Service is not available at this location.  

As of July 1, 2025, the lobby has been permanently closed to the public.  

SUBMITTING PAYMENTS OR DOCUMENTS 
Customers can submit payments at this location between 8 a.m. and 4:30 p.m. on business days. Upon arrival at the Central Administrative Office, customers can call 503-947-1659 to reach an on-call employee, who will meet them at the door and direct their payment to the appropriate department, through the mail room, by the end of the day. The on-call employee cannot provide any other customer service.  

Customers can submit documents at any time via secure drop boxes located at the South and North entrances.  

  • Do not leave payments in the drop box.  
  • OED staff will collect documents from the drop boxes at 12:00 p.m. and 4:30 p.m. on business days. 
    • Documents left in the drop box by 4:30 p.m. on business days will be considered “received” by OED on that day’s date.  
    • Documents left in the drop box after 4:30 p.m. will be considered “received” on the next business day. 
    • Documents may not be processed or appear on your online account the same day they are received via the drop box. 
  • Documents for the following programs and agencies will be accepted via drop box:  
    • Unemployment Insurance 
    • Paid Leave Oregon 
    • Contributions & Recovery 
    • Office of Administrative Hearings 
    • Employment Appeals Board 
  • Please include as much of the following information as possible so that we can direct your documents to the proper department or agency: 
    • Full name  
    • Address 
    • Program or Agency (see full list above) 
    • Relevant identification numbers 
      • Claimant ID number 
      • Claim ID number 
      • Business Identification Number 
      • Letter ID 
      • Hearing or Appeal number 

CENTRAL ADMINISTRATIVE OFFICE VISITORS 
If you are meeting an OED employee on official business, they will meet you at the entrance to admit you into the building. Please contact the employee you are meeting with directly to gain access. 

Organizations or groups renting the OED auditorium for events will be responsible for admitting attendees into the building through the North Entrance and checking them in. Access information for each specific event will be posted at the entrances.