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Welcome to the Oregon Employment Appeals Board

​​Contact: Phone: 503-378-2077 | Fax: 503-378-2129 | Email: appealsboard@employ.oregon.gov​​
875 Union St. NE | Salem, OR 97311 | Hours of Operation: 8:00 AM - 4:30 PM
TTY: 7-1-1 | Internet Relay: Sprint Relay​


Magnifine glass and law book  

The Employment Appeals Board (EAB) 

The Employment Appeals Board (EAB) is a three-member board appointed by the Governor. EAB rules on appeals of decisions made by Administrative Law Judges (ALJ) at the Office of Administrative Hearings (OAH) on unemployment insurance benefit matters. It exercises its authority independently of the Oregon Employment Department and OAH. 

​If the Oregon Employment Department issues notice of a decision denying or allowing benefits, either party - claimant or the employer - may request a hearing on that decision. The hearing is referred to the Office of Administrative Hearings (OAH), who assigns an administrative law judge (ALJ) to conduct a telephone hearing, if the hearing request is timely.

After the ALJ issues an order, any party (including the Oregon Employment Department, who becomes a party to the case when a hearing request is filed), may file an application for review of the ALJ's order. The review is referred to the Employment Appeals Board, who reviews the evidence submitted in the proceeding before the assigned ALJ, and renders a decision.

The Employment Appeals Board does not conduct hearings. After the Employment Appeals Board issues its decision, any party who disagrees with the decision, including the Oregon Employment Department, may file a petition for judicial review with the Oregon Court of Appeals. A filing fee or fee waiver is required to file a petition for judicial review.

The Oregon Unemployment Insurance Appeals Process

 1. Oregon Employment Department (OED)

  • Investigates and Issues an Administrative Decision
  • If you disagree with the Administrative Decision, file a Request for Hearing here
  • OED refers the Request for Hearing to the Office of Administrative Hearings
 2. Office of Administrative Hearings (OAH)
  • An Administrative Law Judge conducts a hearing
  • Issues an Order

3. Employment Appeals Board (EAB)

  • If you disagree with the Order from the Office of Administrative Hearings, file an Application for Review here
  • EAB reviews the record and issues a Decision

 4. Oregon Court of Appeals (COA)

  • If you disagree with the Employment Appeals Board Decision, file a Petition for Judicial Review here
  • The Court of Appeals reviews the record and decides case

Visit these websites for more information on Oregon Unemployment Insurance Appeals

Unemployment Insurance Appeals Process​
Office of Administrative Hearings
Oregon Court of Appeals​
​​

​​​​Click here​ to search or browse decisions

​​Policy statement

Customer Service at the Employment Appeals Board.

This policy supports the Oregon Employment Appeals Board (EAB) in promoting a culture of excellent customer service by planning for and providing accessible, responsive, and thorough service, including unbiased and timely decisions that are understandable and legally accurate. EAB will promote customer satisfaction by providing services in the following manner:

  • Ensure universally accessible, culturally responsive, and equitable service for customers, including working with partners to develop solutions to improve access for customers experiencing barriers to obtaining services
  • Ensure timely customer service that is equally responsive for all customers
  • Maintain and develop sources to measure customer service quality and feedback
  • Use customer service measures and guidance from state leadership to continuously improve customer service

Obtaining EAB's Customer Service Policy.

Anyone may obtain a copy of EAB's customer service policy on the EAB website at Oregon.gov/employ/eab, or by requesting it from EAB. Requests can be made by telephone at 503-378-2077, email at appealsboard@employ.oregon.gov, or fax at503-378-2129. EAB responds to telephone calls and monitors the EAB general email box and fax every weekday except for holidays, and provides a copy of the customer service policy within one business day. You may also mail a request to Employment Appeals Board, 875 Union St NE, Salem OR97311, or hand deliver a request to the Employment Department located at 875 Union St NE, Salem, Oregon. Drop boxes are located at the north and south entrances of the Employment Department Central Office building in Salem. Customers may also use any WorkSource Oregon location for assistance with emailing or faxing a request to EAB.

Policy-Related Matter Contact.

Please contact appealsboard@employ.oregon.gov for matters related to EAB's customer service policy. EAB administrative staff respond to most general customer service questions the same day, but no later than the end of the next business day. Other customer service matters are forwarded to an EAB Board member generally the day the communication is received, and EAB responds to the customer within two days. EAB has also provided a copy of its customer service policy to the Oregon Department of Administrative Services. In addition, any party to an EAB decision may provide a customer service survey response via the link at the end of their EAB decision.

Core customers

EAB's core customers are unemployed workers or employers who disagree with some aspect of an order from the Office of Administrative Hearings (OAH) about a decision issued by the Oregon Employment Department (OED). OAH issues an order after a hearing about the issue on appeal, or after dismissing a party's request for hearing.

Definitions

Accessible Customer Service: Customer service that ensures that all customers can effectively access the information, services and support they need. This includes providing accommodations such as alternative formats, assistive technologies, language support, as well as designing processes that are inclusive and user-friendly.

Clear Writing Guidelines: Instructions to help staff write decisions, letters, and notices in a style that claimants and employers can easily understand. Guidelines include, for example, using short sentences and paragraphs, omitting needless words, and using simple words when possible.

Continuous Improvement: Ongoing effort to improve services, processes, and work product over time by identifying and addressing areas for growth.

Customer: Any individual, business, or organization that interacts with EAB.

Customer Service: Providing support and information to individuals, businesses, or partners interacting with EAB. Addressing customer needs through accessible, responsive and thorough service, including providing fair, unbiased and timely decisions to parties.

Customer Service Success Measures: Metrics capturing customer service performance.

Key Performance Measure (KPM): A performance measure designed to improve the efficiency and effectiveness of a state program and its services.

Plain Language: Plain language is a clear, consistent communication style that customers with different reading levels can easily understand. It uses simple words, concise sentences, and a readable layout, spacing, and font size.

Professional: Consistently showing respectful, courteous, and knowledgeable behavior in all interactions with customers and colleagues. This includes following ethical standards, maintaining a positive attitude, delivering accurate and reliable information, and creating an environment that fosters trust.

Section 1. Communicating with EAB

  1. Minimum Operating Hours: EAB's minimum operating hours are 8:00 a.m. to 5:00 p.m. , Monday through Friday. These hours are posted on the EAB website and are stated in a recording if a customer calls EAB outside of the posted operating hours.
  2. Telephone Hours: Staff answer the telephone at EAB from 8:00 a.m. to 12:00 p.m. and 12:30p.m. to 4:30 p.m., Monday through Friday. Customers may leave a telephone message at anytime. EAB staff return telephone messages within one business day. The automated telephone reply at EAB also provides information about alternate means of communicating with EAB.  
  3. Unplanned Closures: In case of an unplanned closure, EAB follows the DAS policy on Temporary Interruption of Employment, 60.015.01.
  4. Unplanned Staff Outages: EAB board members and legal staff are cross trained to serve decisions, respond to customer telephone messages, faxes and emails, and complete mail duties if both administrative staff are unavailable.
  5. Mailing Information: EAB staff deliver and retrieve mail daily, Monday through Friday. All EAB mail is opened, reviewed, and routed to the correct individual or entity (sometimes OED or OAH) within one business day of receipt.
  6. Agency Contact Information: EAB ensures that contact information is readily available on the EAB website, including the EAB telephone number, mailing address, operating and telephone hours, and instructions on how to file an appeal or a written argument.
  7. Maintaining Updates: EAB ensures that EAB contact information on EAB's website and agency partner websites such as OED and OAH stays accurate by reviewing EAB, OAH and OED websites monthly to verify the accuracy of contact information and testing web links and telephone numbers to ensure functionality. EAB also reviews OED and OAH websites and documents for EAB contact information. Once new contact points are established, EAB adds them to its list for monthly testing.

Section 2. Professional workplace communication

Professional workplace communication at EAB is a commitment to a workplace where customers can access EAB services readily and equally, and communication responds to the customers' unique needs and occurs in a respectful, clear, and courteous manner. EAB expectations for professional workplace communication include providing the following:

1. Understandable Legal Documents. EAB issues 1,500 legal decisions per year that must meet requirements set out by federal and state law. EAB strives to follow clear writing guidelines when writing those decisions, legal notices, and letters so that they are as clear and understandable as possible, while still meeting statutory and other legal requirements.
  • Provide written communication that is clear, using consistent, uncomplicated language and writing style.
  • Provide written documents free of errors and contradictory information that confuses customers or requires additional communication to clarify the documents.
  • Provide written communication that is personalized for the customer that does not have auto-generated citations and verbiage that is irrelevant to the customer's case.
  • Provide letters and notices in plain language when possible.
  • Use simple formatting and organization, and readable font and font size.
2. Respectful, Thorough, Clear Communication.
  • Listen to customers with patience and empathy to understand the customer's needs.
  • Engage in two-way communication when necessary to ensure a thorough understanding ofthe customer's circumstances and needs.
  • Communicate respectfully and courteously.
  • Use plain language in emails and telephone calls.

3. Prompt and Responsive Communication.

  • Acknowledge receipt of voicemail, email, and web messages within one business day.
  • Provide a thorough, substantive response (not just an acknowledgment of receipt) to customer letters, faxes, and emails within five working days.
  • Provide telephone help without wait times or delay. Answer calls immediately during operating hours. If a customer must leave a telephone message, call the customer back the same day or, if necessary, the next business day. Make repeated attempts to contact the customer, by alternate means if necessary, if unable to reach the customer by their initial contact method.
  • Provide prompt, thorough communications to enable the customer to make informed decisions throughout the higher authority appeal process.
  • Provide prompt, thorough communications to help customers access services at OED, OAH and Oregon Paid Leave, if needed. EAB receives many contacts from customers who are not EAB customers or who have customer service needs at OAH, OED, and/or Oregon Paid Leave. EAB provides prompt, thorough customer service to these customers to help them access services at partners such as OED, OAH and Oregon Paid Leave.
  • If a staff member is out of the office for more than one day, they set an email autoreply with their return date and an alternate contact's name and email.

​4. Accessible Support for all Customers. Provide accessible customer service by offering materials, forms, and online resources in English and Spanish, and offering interpretation services for all languages in telephone interactions. EAB also provides reasonable accommodations in compliance with the Americans with Disabilities Act (ADA) and Enterprise Information Systems (EIS) e-Government guidance.

5. Equity and Inclusion: Completion of all the equity and inclusion and other trainings required for employees of the Oregon Employment Department.

Section 3. EAB customer service performance expectations

EAB establishes customer service goals and measures and works to continuously improve customer service.

  1. Appeal Resolution: 100% of EAB decisions issued within 45 days from the date the party filed an application for review of an Order from OAH. This measure is established by the United States Department of Labor. EAB expedites decisions in appeals to decide if a customer will receive a hearing at OAH. EAB issues expedite decisions within 25 days.
  2. Customer Telephone Support: 100% of telephone calls answered immediately during telephone hours. 90% of telephone messages returned the same day of call. 100% of telephone messages returned within one business day.
  3. Email, Webmail, Fax Customer Support: Acknowledge receipt of email, web messages, and faxes within one business day. Provide a substantive response (not just an acknowledgment of receipt) to customer letters, web messages, faxes, and emails within five business days.
  4. Accuracy of Decisions: Achieve a rate of less than five percent of combined reversals, and reverse and remands, of EAB decisions appealed to an appellate court.
  5. High Customer Rating of Overall Service Quality
  6. High Customer Rating of Timeliness: EAB completes cases with the oldest applications for review first.

Section 4. EAB customer service success measures

USDOL Key Performance Measure. The USDOL collects EAB data every month and uses it to measure and compare EAB performance with other higher authority appeal entities nationwide regarding the number of days it takes EAB to issue a decision after a customer files an application to review an order from OAH. The KPM expectation is that EAB issue a decision within 45 days of a customer's application for review. EAB has historically had a self-imposed measure of 39 days to issue a decision. Customers can access EAB's KPM information for each completed quarter via a link on the EAB website. EAB has historically met, and usually surpasses, its KPM expectation.

Weekly and Monthly EAB Decision Productivity Reports: EAB administrative staff produce weekly and monthly reports to provide information to OED and USDOL about the number of decisions served and the age of those cases when decisions are served.

Productivity Reports for Legal Staff: EAB maintains records of the number of decisions written by each legal staff every week. Legal staff have a minimum number of decisions they must write in a 40-hour work week. The Board Chair and legal staff review the records quarterly in legal staffs' Quarterly Performance Accountability and Feedback meetings.

Incorporation of Appellate Court Results. Approximately 28 EAB decisions are appealed to an Oregon Appellate Court each year. EAB continually monitors these decisions while they are pending in Court. Most appeals from EAB decisions to the Oregon Court of Appeals and Oregon Supreme Court are dismissed or affirmed by the Court. If a decision is reversed or remanded to EAB for further proceedings, EAB incorporates the relevant developments in the law into future EAB decisions.

Pending Appellate Court Matters: EAB administrative staff keep a report, updated weekly, showing the status of all EAB decisions that have been appealed and are pending at the Oregon Appellate Courts.

Customer Service Survey. Any party to an EAB decision may provide a customer service survey response to EAB. EAB offers the customer service survey at the end of every decision EAB serves via a link at the end of the decision.

Unresolved Contacts: EAB administrative staff keep a report, updated weekly, showing the number of mail items, web forms, faxes, emails that are pending to be processed. In general, documents are processed on a first received, first processed basis, with priority given to applications for review.

Application for Review Handling Time: A case for an application for review is opened within five business days of receiving an application for review. Oldest cases are opened first.

Transcript Ordering Time: When a case is opened, administrative staff determine within two business days if a transcript is needed and order a transcript. The Board establishes the transcript ordering criteria.

Immediate Case Triage: Once opened, a case is determined as an expedite or regular case and assigned to Board members for voting within two business days. Most expedite cases decide whether a party receives a hearing and are issued faster than decisions in other cases.

Review and Service of Case Decisions Prioritized: Once a case decision is written, it is peer reviewed by a legal staff and revisions are usually completed within one business day. Once peer reviewed, the decision is reviewed by a Board member and served to the parties within one business day.

I missed my hearing, and the case was decided without me. What can I do?

You can ask that the hearing be reopened to tell your side. See ORS 657.270. The request must be in writing, filed within 20 days from the date the order was mailed, and submitted to the Office of Administrative Hearings and Employment Department. You must include an explanation for why you failed to appear at the hearing, or your request will be dismissed. Unless your explanation shows that an excusable mistake or circumstances beyond your reasonable control prevented you from appearing at the hearing, your request will be denied. 

I disagree with the way the ALJ decided my case. What can I do?

You can file an application for review with the Employment Appeals Board that asks for EAB to review your case and issue a new decision. An application for review may be filed online on the EAB website.

You can also file an application for review in person, by mail, by fax, or by emailing the EAB office or any office of the Employment Department, or the Office of Administrative Hearings. Forms are available on the EAB website. If you do not use one of EAB's forms, your application for review should include:

  • The claimant's name
  • The order number
  • The case number
  • The order's mailing date
  • The applicant's or representative's name
  • The applicant's or representative's postal and email addresses ​

What is the deadline for an Application for Review?

Your application for review must be filed within 20 days from the date the order was mailed. See OAR 471-041-0065 and OAR 471-041-0070. You may still file an application for review after 20 days, but it will be a late application for review. Late applications for review must include a statement explaining what factors or circumstances happened that were beyond your reasonable control that prevented you from filing the application for review on time. EAB must dismiss the late application unless it was filed within 7 days from when those circumstances stopped. See OAR 471-041-0070. ​

Questions?

About a reopen request: contact the Office of Administrative Hearings.

About an application for review: contact the Employment Appeals Board.​

Office of Administrative Hearings

PO Box 14020

Salem, OR 97309-4020

Phone: (503) 947-1515 or 1-800-311-3394

Fax: (503) 947-1531

Employment Appeals Board

875 Union Street NE

Salem, OR 97311

Phone: (503) 378-2077 or 1-800-734-6949

Fax: (503) 378-2129

TDD: 711

Email: appealsboard@employ.oregon.gov

Excerpts from Laws and Rules Governing Review of an Order from the Office of Administrative Hearings

ORS 657.270 Hearing; Request to Reopen; Dismissal of Request for Hearing * * * (7)(a) The administrative law judge may dismiss a request for hearing * * * if: * * * (C) The requesting party fails to appear at the time of the hearing; * * * (c) A dismissal by the administrative law judge * * * is final unless the party whose request for hearing has been dismissed files, within 20 days after the dismissal notice was mailed to the party's last-known address, an application for review * * *. (5)(a) Following issuance of a written decision by an administrative law judge, any party may file a request to reopen the hearing. The party making the request must file the request with the Office of Administrative Hearings and simultaneously provide a copy to the Employment Department. * * * (c) The administrative law judge may reopen the hearing if: (A) The party that is requesting the reopening failed to appear at the hearing; (B) The party files the request within 20 days after the issuance of the written decision by the administrative law judge; and (C) The party shows good cause for failing to appear.

OAR 471-040-0040 Reopening of a Hearing (1) * * * [a]n administrative law judge may reopen the hearing if the party: (a) Requesting the reopening failed to appear at the hearing; (b) Files in writing, within 20 days of the date of mailing of the hearing decision, a request to reopen; and (c) Has good cause for failing to appear at the hearing. (2) “Good cause" exists when an action, delay, or failure to act arises from an excusable mistake or from factors beyond an applicant's reasonable control. * * * (3) The party requesting reopening shall set forth the reason(s) for missing the hearing in a written statement, which the Office of Administrative Hearings (OAH) shall consider in determining whether good cause exists * * *.

OAR 471-041-0060 Application for Review (1) An application for review may be filed on forms provided * * * Use of the form is not required, provided the applicant requests review of a specific ALJ Order, or otherwise expresses intent to appeal * * *. (2) An application * * * may be filed in person, or by mail, fax, or electronic means to EAB, or any office of the Employment Department, including OAH * * * (3) An application * * * that does not conform to the requirements of this rule is subject to dismissal. (4) Except as otherwise stated in this rule, EAB will treat an application * * * by a claimant or employer that failed to appear at a hearing as a request to reopen the hearing * * * (5) An application * * * filed by a claimant or employer that failed to appear at the hearing and whose request for hearing was not dismissed for failure to appear will be treated as an application for review if: (a) The applicant expresses in the application * * * that they are not requesting to reopen the hearing, or (b) the application * * * does not include a written statement that sets forth the reason(s) for missing the hearing as required under OAR 471-040-0040(3).

OAR 471-041-0065 Filing Dates (1)(b) If mailed, the filing date is * * * the postmark * * *(d) If faxed, the filing date is the encoded date * * * (e) If filed by electronic means, the filing date is the encoded date * * *. (2) Where the information * * * in section (1) of this rule is missing, unclear, or improbable, the filing date is the date that EAB determines to be the most probable date of filing.

OAR 471-041-0070 Late Application for Review (1) * * * EAB shall dismiss a late application for review unless the filing period is extended in accordance with this rule * * * (2) * * * The filing period may be extended a reasonable time upon a showing of good cause. (a) "Good cause" exists when the applicant provides satisfactory evidence that factors or circumstances beyond the applicant's reasonable control prevented a timely filing. (b) "A reasonable time" is seven days after the circumstances that prevented a timely filing ceased to exist. (3) EAB shall dismiss a late application for review unless the applicant includes with the late application * * * a written statement describing the circumstances that prevented a timely filing.

OAR 471-041-0080 Written Argument (1) Parties may submit written argument within 20 days of the date that EAB mails or emails the notice required by OAR 471-041-0075. (2) A party's written argument will not be considered unless it: (a) Includes a statement that a copy has been provided to the other party * * * (b) Is received within the time allowed. * * * (4) Any party may request that the time period allowed for submitting written arguments under section (1) be extended. (a) EAB may grant an extension of time * * * if (A) The request is in writing; (B) * * * promptly made; (c) made prior to issuance of the EAB decision; (D) the party has good cause * * *; and (E) The total period allowed * * * including all extensions * * * will not exceed 35 days from the application for review filing date. * * *​

I am a claimant and I disagree with an Oregon Employment Department decision that denied or reduced my benefits. Or, I am an employer and I disagree with a decision allowing benefits to the claimant. What can I do if I disagree with the decision?

You may request a hearing with an Administrative Law Judge (ALJ) at the Office of Administrative Hearings to review the Department's decision. If you do not request a hearing by the deadline stated on the decision, it may prevent you from having the Department's decision changed. There are several ways to request a hearing:

  • Request a hearing through Frances Online. Click on “View or Change Benefit Details," then select “File an Appeal"
  • Send a request through OED's Contact Us form
  • Fax a request to OED at 503-947-1335
  • Mail a request to OED – UI Hearings, 875 Union St NE, Salem, OR 97311
  • Call the OED at 503-947-3149 and speak with an agent or leave a message with all the required information You should include the following information with your Request for Hearing: claimant's Social Security number or Customer Identification Number (CID), the decision number for the decision(s) you are appealing and date issued, and a brief description of why you are appealing.

I participated in a telephone hearing with an Administrative Law Judge (ALJ) at the Office of Administrative Hearings. When can I expect to receive an order telling me the ALJ's decision?

You should receive an order from the Office of Administrative Hearings (OAH) within about two weeks after the hearing. If you do not receive an order after the hearing, you should email OAH at OED_OAH_UI_EMAILS@employ.oregon.gov or call 503-947-1353.

I missed my hearing at the Office of Administrative Hearings. What should I do?

If a hearing was held without you and you would like to request that the hearing be reopened, please contact the Office of Administrative Hearings (OAH) for further instructions about filing a request to reopen the hearing. You can call OAH at 503-947-1353 or email OED_OAH_UI_EMAILS@employ.oregon.gov​. Also, for more information, see Rights of Review of an Order.

The Office of Administrative Hearings issued an order reversing all or part of the Department's decision and allowing my benefits. What now?

Unless there are other administrative decisions from the Department that affect your eligibility for benefits for the weeks you have claimed, you should begin to receive benefits once the Department processes the ALJ's order. It may take more than a week for the Department to process the order and begin issuing your benefits. If you have not received the benefits within 10 business days, you should contact the Department: unemployment.oregon.gov/contact or call 877-File-4-UI (877-345-3484).

The Office of Administrative Hearings issued an order denying my request for hearing, or I had a hearing with an ALJ and received an order after my hearing. What can I do if I do not agree with the order?

You can file an application for review with the Employment Appeals Board that asks for EAB to review your case and issue a new decision. An application for review may be filed online on the EAB website.

You can also file an application for review in person, by mail, by fax, or by emailing the EAB office or any office of the Employment Department, or the Office of Administrative Hearings. See Rights of Review of An Order for more information on filing an application for review.

EAB reviews the record “de novo". What does that mean?

“Record" refers to all the documents (exhibits) and testimony that the Administrative Law Judge (ALJ) received into evidence. “De novo" means “new." That EAB reviews the record de novo just means that the board considers all the evidence as if the ALJ's order was never issued.

If EAB just reviews the record, and does not conduct hearings, how am I supposed to “make my case" to the board?

EAB will already be reviewing the testimony you and other parties provided at the hearing, any exhibits that were admitted into evidence at the hearing, and any other information contained in the hearing record. You may file a written argument, but it is not required. If you decide to file a written argument, you must provide the written argument to the other parties in the case or EAB will not consider your written argument. Written arguments are due 20 calendar days from the date that EAB mailed notice of receipt of a valid and timely application for review. You may file a written argument online.

You can also file a written argument in person, by mail, by fax, or by emailing the EAB office or any office of the Employment Department, or the Office of Administrative Hearings. See Rights of Review of An Order for more information on submitting a written argument.

I want EAB to consider new information that was not presented at hearing or otherwise made part of the hearing record. What do I have to do?

EAB will generally not consider new information that was not received into the hearing record. However, OAR 471-041-0090 (May 13, 2019) allows EAB to consider new information, but only if you show the board, in writing, that circumstances beyond your reasonable control prevented you from presenting the information at the hearing, and that the information is relevant and material to the issues in the case.

I submitted an application for review to EAB. When can I expect to receive a decision from EAB?

You should receive a decision from EAB within about 45 days after you submit your application for review.

​Please fill out t​​he EAB C​ustomer Service Survey.​

  • US Department of Labor Performance Measures
    USDOL requires State Workforce Agencies to collect and report data that USDOL then uses to measure, compare, and allocate funds for UI program administration, according to how well or poorly the state performs the most critical UI Program activities, which USDOL terms “Core Measures.”  Data measuring Higher Authority Appeals bodies like EAB are reported in quarterly Benefits Timeliness and Quality (BTQ) Reports.

    The Core Measure for Higher Authority Appeals is timeliness, which until 2005 was measured by the “time lapse” standard (sometimes referred to as “promptness” or “completion rate”), which is the days from filing to issuance of a higher authority decision.

    Since 2005, timeliness has been measured by the average age of pending single-claimant UI cases (sometimes referred to as “regular UI cases”), which is the sum of the ages, in days from filing, of all of the higher authority’s pending single-claimant UI cases, divided by the number of its single-claimant UI cases. 

    All timeliness measures are based on universe data from automated records, instead of samples. ​​​

  • ​​Oregon Annual Performance Progress Reports
    Annual Performance Progress Reports (APPRs) are required of state agencies to report progress toward their mission and goals. On September 30 of each year, Oregon’s state agencies report their progress using Key Performance Measures (KPMs) based on data from the fiscal year ending June 30.  KPMs are an accountability tool.  They are intended to reflect outcomes – the highest level, most result-oriented indication of the agency’s affect on the citizens it serves.  

  • ​Unemployment Insurance Reports