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An official website of the State of Oregon »
The Governor's Advocacy Office (GAO) helps people work through questions, concerns or complaints about Oregon Department of Human Services (ODHS) services or programs.
Our staff help thousands of individuals and families in Oregon every year. This includes anyone who is having a problem with or needs information about programs or services provided by ODHS.
ODHS Ombuds Program objectively evaluates and works to resolve the issues raised by people who contact us. It also includes a Children's Advocate, a required role that specifically responds to concerns about child abuse and neglect, child protective services and issues related to individual child welfare cases or general program practices.
Some examples of the kinds of issues we address include:
The Foster Care Ombuds operates the Youth Empowerment and Safety (Y.E.S.) line (855-840-6036). This hotline is available to any ODHS foster child at all times. This ensures children in foster care can make complaints and assert grievances about their care, safety or well-being.
The GAO responds to
reports of discrimination, including civil rights complaints. The process includes screening, coordination, oversight and tracking formal complaints and reports of discrimination.
A case with the GAO can include one or more of the following steps:
GAO coordinates and manages the complaint process. When we get a complaint about discrimination, we either independently investigate or refer the case to the appropriate government authority for investigation.
Use the form below if you are an ODHS client or customer and feel you received poor customer service or were treated unfairly. The form is available in different formats and languages.
Email or drop off your completed form:
If you want to share a comment but don't want to file a formal complaint, you can fill out the customer comment form below. The form is available in different formats and languages.
For foster care complaints:
Contact the Foster Care Ombuds or call the Y.E.S. line at
Director, Human Services OmbudspersonMo Glenn
ODHS Ombuds ProgramJody AielloSarah BurwellMartha GaughMike HansenTamara HooperLeslie Sabatini
Foster Care OmbudspersonDarin Mancuso
Civil Rights, ADA and Formal Complaint CoordinatorJason Wenig
Intake and Administrative SupportWendy Leedle
ODHS Civil Rights Poster (English)
ODHS Cartel de Derechos Civiles (Español)
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