The ONE Eligibility system expanded in 2021 to significantly reduce the time and effort we ask households to spend applying for multiple programs.
- People with internet connectivity can
apply and make an account online in English or Spanish, which expedites future case updates and allows them to track their benefits status.
- People can
apply by phone in multiple languages through the ONE Customer Service Center at 800-699-9075.
- People with transportation or living near an
ODHS office can still
apply in person or submit applications by mail or fax.
The ONE Eligibility system originated as a place for Oregonians to apply for the Oregon Health Plan, and it was expanded in February 2021 to include other benefit programs. Before the expansion, people applying for benefits and supports had to fill out multiple types of applications that had different income verification requirements. They might have needed to call or visit different offices.
During this time, eligibility workers were only trained in certain programs. An eligibility worker for medical benefits could not provide support to someone who also needed to apply for food benefits.