OMS
If you have issues logging into your OMS account, PERS can verify your User ID or send you a temporary password by email. Simply click the
"Forgot Password" or
"Forgot User ID" link on the
login page and follow the prompts. We will send your login information via email to the address we have on file for your OMS account.
Note: We can only send your login information to the email address on file with PERS. If you have changed your email address, you will need to contact Member Services at 888-320-7377, Monday - Friday, 8:30 a.m. - 5 p.m. to update your email address of record.
IAP
If you have trouble logging into your IAP account, click the
Forgot Password? link on the IAP login page.
After verifying your personal information, you can request that your PIN be mailed to your address of record. You may also have the option to gain instant access to your account by answering your security questions.
Notice: Voya, the third-party administrator for the IAP, is changing login security starting on March 19, 2018. If you previously have logged in with a 4-digit PIN, you may be prompted to select a new, 6-digit password. If you have never logged in before, you will need to meet Voya’s minimum password requirements.
If you receive a message that your IAP online access is locked for security reasons or that your login attempt has failed, you will need to contact Member Services at 888-320-7377, Monday - Friday, 8:30 a.m. - 5 p.m.