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EDX troubleshooting

Unlocking your account

If you enter an incorrect password and/or user ID three times, EDX will lock your account. To unlock it, follow the appropriate instructions below.

Employer reporter

Contact your web administrator and request to have your account unlocked.

Web administrator

Contact PERS to have your account unlocked. You can email the Employer Support inbox or contact your ESC representative.


Changing your password

Choose the Update My Profile function in the EDX main site navigation.

On the Update My Account Profile screen, enter your new password and any other required information (fields with an asterisk are required) and click NEXT.

Passwords must be a minimum of seven characters and must contain three of the four following character types:

  • An uppercase letter (A–Z).
  • A lowercase letter (a–z).
  • A numeric character (0–9).
  • A special character (e.g., !, #, @, %).

Your password must not contain three or more consecutive characters from your user ID.


Changing your email

Choose the Update My Profile function in the EDX main site navigation.

On the Update My Account Profile screen, enter your new email address, confirm the email address, add any other required information, and click NEXT.


Adding an employer number to your account

Each employer is assigned a five-digit employer number that begins with a zero.

To add a new employer number to your list, choose the Update My Profile function in the EDX main site navigation. Add the new employer number at the end of your list of employers in the Employer Numbers box. Numbers are separated by a comma with no space. Click NEXT.

Before an employer reporter can access the new employer’s information, their web administrator needs to approve the addition. The web admin will not receive a notification, so the reporter may want to notify them of the request.

To approve the addition of an employer number, the web administrator selects Admin Web Accounts function from the Site Navigation. They then “activate” the change to the account.


Changing an expired or nearly expired password

Passwords expire after 90 days, requiring you to create a new one. Fifteen days before your password expires, a warning message (like the one shown below) will start appearing at the top of the Employer Home Page screen to tell you how many days remain before your current password is invalid.

Before your password expires, you can update it by selecting Update My Profile from the main Site Navigation and filling in the required information.

After your password expires, EDX prompts you to enter your old and new passwords. EDX asks you to confirm your new password by retyping it.

  1. In the User ID text box, type your user ID.
  2. Type your current password in the Old Password text box. Type your new password in the New Password text box and also in the Confirm New Password text box.

    Your new password must be at least seven characters and must contain an upper-case letter, lowercase letter, number, and/or a special character (e.g., #, @, %). It must not contain three or more consecutive characters from your user ID.

  3. Click Change Password.

Regular report deadlines

You must submit your Regular reports by preset report dates. You have a three-business-day grace period before they are late. Late reports may incur penalties.

EDX Regular reporting dates are listed on the Employer EDX Regular Report Dates webpage.


Changing Regular report dates

If you need to change your reporting schedule for Regular reports, follow these steps:

  1. Ensure that all your Regular reports are successfully submitted (no suspended records) and posted. (Contact your ESC Account Representative if you would like a review of your reports and records.)
  2. Send a written request to your ESC representative that states your current schedule and preferred schedule. The letter must be signed by an official at your organization who can make administrative or financial decisions (e.g., CEO, CFO, director, or school administrator).
  3. An ESC representative will reach out to you to discuss your request.

Suspended records

Suspended records are records that encountered errors during processing and did not post. To learn how to find and fix the errors, read employer reporting guide 6, “Correcting Suspended Records.”