Complaint Process

When you submit an online complaint form, the Oregon Real Estate Agency will:

1. Review the complaint and any submitted documents. (All materials are subject to Oregon Public Records Law.)
2. Notify all parties, including the respondent, and request a response.
3. Determine whether the complaint falls within our jurisdiction and meets the requirements for opening an investigation.
4. Assign an Investigator/Auditor to review the case and prepare a report, if elevated for investigation.
5. Decide whether to close the case or take administrative action based on findings.
6. Provide the respondent with due-process rights if any administrative action occurs. These rights include a settlement conference and the ability to appeal.

Timeline: More than 80% of cases are completed within 150 days. Some cases take longer depending on complexity and the number of parties involved.

Find out what the Real Estate Agency regulates.

If you are licensed or registered with the Agency, click the "Licensees" button. 

Licensees

If you are NOT licensed or registered, click the "Not licensed" button.  

Not licensed

The quality of your complaint summary directly affects how quickly and thoroughly the Agency can review your complaint. Please follow these guidelines.

Tell the story in your own words

• Describe what happened in the order it occurred.
• Include key events, such as when you hired or worked with the licensee, when conversations happened, and when the issue occurred.
• Refer to any relevant documents you are uploading (contracts, emails, text messages, photos, etc.).

Focus on the facts

• You do not need to identify specific laws or rules.
• Avoid stating legal conclusions; simple describe actions and events.

Some complaints created with AI tools (such as ChatGPT, Google Gemini, and similar assistants):

• Contain incorrect statements about Oregon real estate license laws
• Are overly long or repetitive
• Focus on legal arguments rather than the facts the Agency needs to assess

You may use AI tools to help organize your thoughts or check your writing, but your complaint summary must be written in your own words. Complaints that appear to be AI-generated, contain inaccurate legal conclusions, or are otherwise unclear may be rejected.

When a complaint may be returned or rejected

The Agency may decline to process a complaint if it:

• Appears to be written primarily by an AI tool
• Contains incorrect statements of Oregon real estate law or unsupported legal conclusions
• Is so long or disorganized that staff cannot clearly identify the main facts
• Does not follow the instructions in the complaint form
• Is missing required information

You will be notified if your submission requires revision before it can be evaluated.