The ARCC is comprised of accounts receivable representatives who meet on the third Wednesday of each month to discuss current collection practices and assist SWARM in developing strategies to improve statewide accounts receivable management. The ARCC also serves as a forum for state agency accounts receivable professionals to collaborate with peers from other state agencies and to discuss successful collection strategies, lessons learned and best practices.
To assist in meeting the objectives of the ARCC, four subcommittees were established to address specific statewide accounts receivable management topics: communication; performance metrics; policy development and review; and tools and process improvements.
To become a member of the ARCC, or to participate in an ARCC subcommittee, please send an email to email@example.com.
ARCC meeting minutes
Nov. 15, 2017
Oct. 18, 2017
Sept. 20, 2017
July 19, 2017
For archive copies of the ARCC meeting minutes, please send an email to firstname.lastname@example.org.
ARCC Communication Subcommittee
The role of the Communication Subcommittee is to improve communication between state agencies, debtors and debt collection stakeholders. The method and content of accounts receivable-related messages are evaluated for effectiveness and efficiency. Subcommittee members identify existing communication methods and assist SWARM in developing enhancements to communication methods to ensure collection expectations, requirements and regulations are clearly communicated to stakeholders.
ARCC Performance Metrics Subcommittee
The goal of the Performance Metrics Subcommittee is to assist SWARM in the identification of performance metrics to measure statewide accounts receivable management efforts. Subcommittee members provide SWARM with feedback regarding available data and resources to enable SWARM to successfully establish and implement effective statewide performance metrics.
ARCC Policy Development and Review Subcommittee
The objective of the Policy Development and Review Subcommittee is to review existing accounts receivable policies, reflected in OAM Chapter 35, and to assist SWARM in developing new statewide accounts receivable policies based on administrative and legislative changes. Subcommittee members provide feedback to SWARM regarding the language and application of the policies and reference for modifying and clarifying the policies.
ARCC Tools and Process Improvement Subcommittee
The purpose of the Tools and Process Improvement Subcommittee is to identify best practices and effective collection tools available to state agencies for accounts receivable management. Subcommittee members assist SWARM with evaluating available collection tools and collection processes for the purpose of sharing those resources with state agency accounts receivable professionals.