Investigations

Each year the Oregon Medical Board receives around 750 to 850 written complaints. All complaints are reviewed, and approximately 300-400 of those complaints result in a complete and detailed investigation. 

Complaints come from other health care professionals, hospitals, patients and their families, and other sources.  Some complaints are resolved quickly because initial investigation found that the licensee did not violate any state law or regulation. Others are referred to other approp​riate state or professional organizations for review.  (See the chart at the bottom of this page for other health professional licensing boards.)   
 
The Board's Investigations Department reviews all complaints to determine whether state law (The Medical Practice Act) may have been violated. There are 27 separate grounds for discipline or denial of a license in the Medical Practice Act. Most are very specific. They include chemical substance abuse, gross or repeated acts of negligence, and conviction of a criminal offense. "Unprofessional conduct" is also a violation and includes sexual misconduct with a patient. These specific violations are set forth at Oregon Revised Statutes (ORS) 677.190.  

Each complaint is unique and is considered on its own merits with its specific set of circumstances.  The following list is intended to give the public a general idea of the type of complaints that are under the Board's jurisdiction. 
 

Complaint Examples

​   The OMB MAY investigate The OMB usually MAY NOT investigate*
   Quality of care; inappropriate or substandard care
Complaints about providers not licensed by the Board
   Impaired physician or other licensee
General billing issues
   Inappropriate prescribing
Complaints that a doctor or his/her staff was rude
   Inappropriate relationship with patient or
   patient family member
Complaints about medical facilities, including  hospitals, clinics, or other medical institutions
   Inappropriate boundaries by a physician or other licensee
Complaints about Independent
Medical Examinations (IME)
   Criminal activi​ty (also report to law enforcement)
Complaints about insurance companies or
health plans

* In some circumstances, the Board may investigate.  For example, if the billing issue is fraud (i.e. repeatedly charging for a service that is not provided), the Board has jurisdiction to investigate. 


 

More Information on Filing a Complaint

How to File a Complaint
Who Must Report to the Board? (Mandatory Reporters)
Complaint Process - PDF flowchart
Information for Complainants



Alternative Complaint Resources

If your complaint is not about a physician (MD, DO, DPM), physician assistant (PA), or acupuncturist (LAc), use the guide below to help you identify the appropriate Board or agency to contact: 
 
   ​Licensee ​Board or Agency
​   Chiropractor ​Oregon Board of Chiropractic Examiners
​   Counselor, Therapist ​​Oregon Board of Licensed Counselors and Therapists
   Dentist

Oregon Board of Dentistry

   EMS

Emergency Medical Services (EMS)

   General health topics

Oregon Health Authority (OHA)

   Hospitals/medical facilities

OHA's Health Care Regulation and Quality Improvement (HCRQI) section

   Massage Therapist

Board of Massage Therapists​

​   Medical Imaging Technologist ​​Oregon Board of Medical Imaging
   Naturopath

Oregon Board of Naturopathic Examiners​

   Nurse, Nurse Practitioner

Oregon State Board of Nursing

   Occupational Therapist

Occupational Therapy Licensing Board

   Optometrist

Oregon Board of Optometry

   Pharmacist

Oregon Board of Pharmacy

   Psychologist

Oregon Board of Psychologist Examiners

   Physical Therapist

Physical Therapist Licensing Board

   Respiratory Therapist

Oregon Health Licensing Office

​   Social Worker ​​Oregon Board of Licensed Social Workers
​   Speech-Language Pathologist, Audiologist ​​Board of Examiners for Speech-Language Pathology and Audiology​
   State Agency Links

State of Oregon A - Z Listing

 
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