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Correctional Case Management (CCM)
This Department strategic initiative is in its third phase of implementation, during the 2009-11 biennium. Correctional Case Management is the next logical step in implementation of the Oregon Accountability Model – the adopted business strategy for accomplishing the Department's public safety mission. A major component of this undertaking is to reduce the risk of future criminal behavior.
To do so, the Department targets resources to those inmates who are most likely to recidivate. The deliverables for this initiative go well beyond counselors who programmatically manage the offender population, and include all employees as key players in a multi-disciplinary case management approach. In 2009-11, the Department will take the following actions:
  • Create a systematic approach for any development of all divisions' future business practices that impact CCM.
  • Refine institution profiles/mission statements to better manage inmate placement and transition.
  • Develop and implement case management strategies that can be used by all DOC staff.
  • Evaluate and approve inmate transfers from one institution to another, based on a holistic correctional programming approach that facilitates each individual’s rehabilitation.
During the 2007-09 biennium, the following actions were taken to implement the CCM initiative:
  • All functional units submitted implementation plans to the central office. Those plans were reviewed for approval.
  • The Central Inmate Services Unit is fully functional. Additional employees were added and operational changes made to lessen the burden of work demands and Department liability.
  • Creation of the Transition and Release Unit was accomplished. The unit emphasizes the importance of effective inmate preparation for release and thoroughness of the release process.
  • The Offender Information and Sentence Computation Unit has successfully taken over the earned time calculation process, freeing institution counselors to concentrate on case management issues. Additional automation enhancements have been requested through the Service Request Governance Committee.
  • A plan for implementation of the Levels of Service/Case Management Inventory has emerged with extensive collaboration between Transitional Services, Institution Operations, the Office of Population Management and Information Technology Services. The initial phase of the plan involved piloting the automated instrument at CCCF (including Intake), CRCI, EOCI, SRCI and TRCI.
  • Staff has been tasked with evaluating present exit codes. The current exit codes data, extracted from DOC 400, does not consistently reflect accurate information about inmate program participation. This has led to unreliable evidence-based information used in program evaluations and inmate plan compliance. DOC must identify a solution to this problem to have confidence in the accuracy of the information contained in the system.
  • The Office of Population Management has been engaged with Research, Operations and Information Technology Services to develop options that will give counselors greater discretion in facilitating movement of appropriate inmates to minimum housing for work, programming or other case plan objectives.
  • In early July 2009, a new Violence Predictor Score Discretion (VPSD) designator option went into production.
  • A victim/co-defendant designator has been developed. This will assist many areas of the Department, including Community Corrections, to better track, plan and monitor victim and co-defendant issues.​