News and Updates
Phone Number Validation - Update Required
Beginning October 17, 2022, the Oregon Department of Corrections (DOC) enters a “test period" for phone number validation through the ICSolutions phone system. For the next seven days, everyone calling into Oregon's prisons will be required to validate their phone number – if they have not already done so.
On October 24, 2022, the validation requirement will be paused until December 27, 2022. This will give people time to consider the requirement and validate their phone number. After December 27, the validation will be permanent process and a requirement for all.
FACT: Phone validation has been part of the DOC's adult in custody (AIC) communications process since 2012. During the pandemic, DOC suspended the registration requirements due to facility restrictions and it is now time to reinstitute the phone validation process.
DOC worked with ICSolutions (current vendor) to ensure all persons called by an AIC since July of 2019, receive a phone call instructing them on the validation process. In addition, ICSolutions has multiple methods of verification to assist those who may have difficulties.
Click this link to ICSolutions.com to complete the phone number validation. PLEASE COMPLETE THIS PROCESS AS SOON AS POSSIBLE.
If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407. The international
customer service number for validating your phone number is 210-501-0115.
Please note: DOC staff are NOT able to assist with creating an account or validating phone numbers.
Tablet Transition Alert -
ICSolutions will be transitioning to a new Tablet Provider starting on November 7, 2022, through November 22, 2022. Phone and Video call services will not be changing. During the transition ICSolutions will be making every effort to limit interruptions to phone and video calling. We appreciate your patience as we upgrade the system.
To ease this transition, AIC Communications Account deposits from Friends and Family via Access Corrections will be
temporarily paused during this transition, resuming on November 22, 2022.
VISITING ROOM UPDATES:
Click HERE for the complete list of institution visiting updates.
All visitors must ensure they are on the adult in custody's approved visitors list before scheduling an in-person visit. While the online system allows for scheduling regardless of visitor status, the visit will be denied at the institution if the visitor is not approved. Check with your incarcerated loved one to ensure your visiting status is up to date. You can email the visiting application
to the Visitor Services Unit or fax to (503) 373-1173. You can also mail the form to Visiting Services Unit, 3723 Fairview Industrial Dr. Suite 200, Salem, OR 97302.