Tips for Getting Faster DMV Service

Using DMV Services

Wait times are shorter for everyone when customers complete common DMV transactions outside of a DMV office. You can

Renew your vehicle registration at an Express Kiosk, by mail or online.

When you renew your vehicle registration by mail, make sure to include your current address and telephone number. Send mail-in items to:

DMV

1905 Lana Ave NE

Salem, OR 97314-1010

Change your address online.
Notify DMV of a vehicle sale online.
Download forms, manuals and other publications.
Submit comments or suggestions and ask questions online.

Visiting a DMV Office

Many offices offer appointments. DMV appointments are prioritized and often have much shorter wait times. View available appointments at an office near you.

You can visit any DMV office without an appointment. Here are some tips:

Best Times to Visit an Office (Shortest Wait Time)

Before noon.
Middle of the week.
Middle of the month.

Busiest Times to Visit an Office (Longest Wait Time)

Lunch time (generally noon – 1 p.m.).
Mondays, Tuesdays and Fridays (at offices open on these days).
First or last week of the month.
Day before or after a holiday.

Office Hours

Check the hours and available services for the office you want to visit before you go. If your area is experiencing inclement weather, you can check the Department of Administrative Services Building Closures to view if your DMV office is closed or on delayed opening. You can also use the interactive map on the DMV Office webpage to view if there is a delayed opening or closure.

Don't Get Turned Away - Items to Bring

Bring all required documentation.
You must present proof that you are eligible for a driver license, permit or ID card. View our acceptable proof list.

Calling DMV

For general service, be ready to give the DMV customer service representative your:

Driver's license number.
License plate number.
Vehicle identification number (VIN).

Have paper and pen ready to take down requirements or other information the customer service representative may give you.
When checking to see if we have received your overnight documents or payments, verify that the carrier shows delivery to DMV before you call.
For directions to your local DMV office, refer to the "Driving Directions" section of the office page instead of calling.
You must visit a DMV office to order and pay for your records.