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DAS IT Services for Client Agencies

The services included on this page are for client agencies of DAS IT only. 

DAS-specific services are available on the employee-only intranet.

​​​​​Summary​

DAS IT provides desktop services, including hardware and software configuration and maintenance.

Customers

  • ​Department of Administrative Services
  • DAS IT client agencies

​Description

Desktop Support provides information, diagnostics, repair, configuration, setup for all desktop hardware & software including network connections and printing. DAS IT has a standard set of hardware that support is given. 

If an agency has hardware that is outside of the standard, the agency may not receive the full spectrum of support listed below including hardware and firmware updates. 

Desktop services include the following:
  • Device setup
  • Deployment & configurations of new desktops, laptops, tablets, or printers 
  • Multifactor Authentication setup, which includes setup of the Microsoft Authenticator App and/or YubiKey
  • Workstation moves & transfers
  • Software & hardware management, which includes software application installs and upgrades, security patches, hardware upgrades and hardware accessory installs
  • State contractors and board members require State hardware  to access resources on the State network. DAS IT will be the technical resource to support access to the state environment securely for any vendors that DAS, boards and commissions utilize for supporting their various applications. e.g., E-Commerce Applications provided by NIC-USA

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.
Also by appointment

Cost

​Yearly assessment per user as determined by DAS Business Services Division and by service level agreement. DAS service rates can be found on the DAS Business Services website.

2025-2027 rates: $156.39/month per assessed FTE​

Service Owner

David Black
IT Service Desk Manager​​
​

​​​​​Summary​

DAS IT provides access to state-approved Microsoft 365 applications for email, calendar, instant messaging, file storage, and more.

Customers

  • ​Department of Administrative Services
  • DAS IT client agencies

Description

Industry standard email and calendaring tools for all DAS employees, DAS Business partners, and authorized contractors who communicate electronically with internal and external users.
  • Email (Outlook)
  • Instant Messaging (Microsoft Teams)
  • Cloud file storage and syncing (OneDrive)
  • Enterprise Authentication
  • Secure External File Collaboration
  • Global directory of users
  • Personal and shared calendars
  • Meeting scheduling
  • Shared folders for team collaboration
  • Remote conferencing

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.

Cost

​Yearly assessment per user as determined by DAS Business Services Division and by service level agreement. DAS service rates can be found on the DAS Business Services website.

2025-2027 rates: $156.39/month per assessed FTE​

Service Owner

David Black
IT Service Desk Manager​​
​

​​Summary

Diagnostic, repair, service agreements with carriers, applications, updates and maintenance.

​Customers

  • Department of Administrative Services
  • DAS IT Clients

Description

The mobile phone service provided includes the following:
  • Diagnostics, repair, purchasing, and tracking of hardware
  • Mobile application delivery and updates
  • Activation of mobile services including phones and hotspots
  • Management of contract with mobile vendor
  • Phone password resets
  • Central management of mobile applications
  • Access to First Net and Front line services

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.
Also by appointment​

Cost

Yearly assessment per user as determined by DAS Business Services Division and by service level agreement. DAS service rates can be found on the DAS Business Services website.

2025-2027 rates: $156.39/month per assessed FTE​​
​

Service Owner

David Black
IT Service Desk Manage​​r
​

​​​​​​Summary​

The DAS Print Service provides access to all multifunction printers on ​the DAS domain.

Customers

  • ​Department of Administrative Services
  • DAS IT client agencies

Description

DAS IT Printing Services provides usage of all multifunction printers (MFPs) on the network. Like other technical services, the DAS IT Print Service is maintained, updated and patched according to the State Datacenter Patch Management schedule. This service provides the following:
  • Printing and scanning to email ​
  • Print driver maintenance

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.
Also by appointment

Cost

​Yearly assessment per user as determined by DAS Business Services Division and by service level agreement. DAS service rates can be found on the DAS Business Services website.

2025-2027 rates: $156.39/month per assessed FTE​

Service Owner

David Black
IT Service Desk Manager​​
​
​

​​​​​​​​Summary​

This service enables conference rooms with technology that supports hybrid meetings.​​

Customers

  • ​Department of Administrative Services
  • DAS IT client agencies

Description

This service enables conference rooms the ability to join and host hybrid meetings via the enterprise Microsoft Teams environment and Zoom utilizing Logitech Teams Room hardware. The service includes the following:
  • Set up and configuration of hardware and online calendar
  • Troubleshooting and triage of technical issues
  • User training and instructional documentation

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.
Also by appointment

Cost

​Costs may vary depending on conference room needs, including room size and existing hardware. 
  • Small Room: $3000-$4000
  • Large Room: $6000-$7000 
Licensing cost: $200 per year per device ​

Service Owner

David Black
IT Service Desk Manager​​
​

​​​​​​Summary​

DAS IT provides administration and configuration of web applications provided to the business.

Customers

  • ​Department of Administrative Services
  • DAS IT client agencies

Description

This service provides support and administration of supported web applications. See list of supported applications and functions below:
  • Box.com - A platform for users to share large files to users internal and external of the shared Oregon Tenant.
  • Purchase and maintain licenses
  • Add/remove users
  • Smartsheets - Project management portfolio and tracking
  • Purchase and maintain licenses
  • Add/remove users Administer permissions within organizational file structure

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.
Also by appointment

Cost

Cost varies by feature.

Service Owner

David Black
IT Service Desk Manager​​
​

​​​​​​​Summary​

Email distribution service allowing messages to send to users internal and external of the shared Oregon tenant. DAS IT maintains this service via the OMLS mailing application​.

Customers

  • ​Department of Administrative Services
  • DAS IT client agencies

Description

Email distribution service allowing messages to send to users internal and external of the shared Oregon tenant. DAS IT provides the following offerings for the Oregon Mailing List service:
  • Create and delete mailing lists
  • Add/remove list owners
  • List owners are responsible for maintaining list memberships and configuration.
  • Triage and troubleshoot issues with mailing lists
  • Assist in configuration of lists

Hours of Availability

Monday - Friday, 7 a.m. to 5 p.m.
Also by appointment

Cost

N/A

Service Owner

TBD
​



Contact Us

DAS IT Service Desk
503-378-2135
dasit.servicedesk@support.das.oregon.gov

1225 Ferry St SE, Suite B
Salem, OR 97301